His ability to guide customers to the right service management solution is based on both academic and practical experience in the industry. Prior to working with OTRS, Francisco worked as a technical lead, responsible for risk investment products, at Thomas Reuters and in an IT security leadership role for DuPont. He has obtained the following certifications: CobiT 4 Foundations, ITIL V3 and v4 Foundations, Certified Network+, Certified Engineer, and ISO 20000.
Fields of Expertise
- IT Service Management
- IT Security
Why process automation is easier with experts
The decision to automate a process is not the end of the story. It's the implementation that counts - and that's easier with experts. Let's see why.
What is important in customer service as the company grows?
What are the challenges for customer service in growing companies, and how can they be met?
Automate Process Workflows to Improve Service
Automate process workflows to improve service. Important tips and examples that guide help desks and service desks toward more efficiency.
Don’t Bet Your Business on a Grey Market Solution
Why is the cooperation with a grey market provider a risk? What problems can occur if you work with such a solution?
What is ITIL?
ITIL creates more efficiency and better service for your customers through a framework of best practices and processes. ITIL helps you add value for your customers and business.
- About OTRS Group (22)
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- Developing a Corporate Culture (13)
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- Leadership (15)
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- Processes (5)
- Using OTRS (15)