Francisco Cruz

His ability to guide customers to the right service management solution is based on both academic and practical experience in the industry. Prior to working with OTRS, Francisco worked as a technical lead, responsible for risk investment products, at Thomas Reuters and in an IT security leadership role for DuPont. He has obtained the following certifications: CobiT 4 Foundations, ITIL V3 and v4 Foundations, Certified Network+, Certified Engineer, and ISO 20000.
Posts by
Francisco Cruz
Why process automation is easier with experts
What is important in customer service as the company grows?
Automate Process Workflows to Improve Service
Don’t Bet Your Business on a Grey Market Solution
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