Automate Process Workflows to Improve Service
Automate process workflows to improve service. Important tips and examples that guide help desks and service desks toward more efficiency.
Francisco Cruz
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His ability to guide customers to the right service management solution is based on both academic and practical experience in the industry. Prior to working with OTRS, Francisco worked as a technical lead, responsible for risk investment products, at Thomas Reuters and in an IT security leadership role for DuPont. He has obtained the following certifications: CobiT 4 Foundations, ITIL V3 and v4 Foundations, Certified Network+, Certified Engineer, and ISO 20000.
Posts by
Francisco Cruz
Remote Team Off-Sites: How Can Virtual Off-Sites Take Place in Times of Corona?
Meeting with several colleagues are not possible these days. Nevertheless, it can be successfully arranged virtually. You just have to know how.
5 Ways Process Management Reduces Service Desk Stress
We show you the advantages of successfully implementing processes in your company.
Don’t Bet Your Business on a Grey Market Solution
Why is the cooperation with a grey market provider a risk? What problems can occur if you work with such a solution?
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