31/03/2021 | Andreas Bender Experiences with OTRS 8 After One Year How modern OTRS 8 gives customers more flexibility, speed and customization.
08/06/2020 | OTRS Experts 10 Steps to Process Design Preparation for OTRS Process Management Building processes in OTRS? A piece of cake with good preparation. We show you 10 steps that are part of a good preparation.
18/05/2020 | Sabine Riedel Customer Service Transformation Leads to Growth Today's situation is motivating us to transform customer service like never before. Learn more about how this will help your company grow.
13/05/2020 | Enrico Schwenke The Best Possible Service Even in Times of Crisis – How Our Customer Solution Team Succeeds OTRS Insights. Today, we share how we benefit internally from OTRS and organization in times of crisis.
25/03/2020 | Enrico Schwenke How to stay productive even in times of crisis – 8 tips In a state of emergency, such as the current situation caused by COVID-19, special measures are needed to maintain productivity.
19/03/2020 | Guest Author Solving 5 Common Work At Home Concerns with OTRS Home office is currently the hot topic and companies need to find solutions quickly. OTRS as a service management solution can support you.
24/02/2020 | Saskia Stähle-Thamm “New Work” – Short-Term Trend or Must Have in 2020? What is it about this trend and what are the challenges of New Work?
17/02/2020 | Nils Leideck Score Big Customer Service Results with Personalization Global survey supports need for software personalization with 82 percent reporting that easy-to-use software has a positive impact on service delivery.
09/12/2019 | Nils Leideck Planning your business appointments for 2020? Digital calendars keep an overview. OTRS calendar resource planning offers new helpful features.
28/10/2019 | Sabine Riedel How Digitalization Aids in Boosting Employee Morale It's not about how to win employees over to digital transformation, it's about what employees can gain from it.
01/10/2019 | Saskia Stähle-Thamm “APAC is a very diversified region. Having one game plan could be misleading…” Interview with Udo Kampelmann, Managing Director OTRS ASIA, about the challenges and successes in the APAC region.
23/09/2019 | Francisco Cruz 5 Ways Process Management Reduces Service Desk Stress We show you the advantages of successfully implementing processes in your company.
02/09/2019 | Christopher Kuhn How to Use Automation to Ease the Stress of Working with Seasonal Employees Is it time to bring on seasonal employees? Use automated processes to help keep work moving quickly and ensure customer happiness.
23/07/2019 | Sabine Riedel Best Practice Tips for BuildingCross-functional Teams (XFTs) Cross-functional teams can bring great added value to the company. If you want to exploit the full potential, you should consider a few points.
08/07/2019 | Guest Author Facility Management Software – The Art of Organizing the Future Learn how one university made oversight of facility management activities much easier.