Experiences with OTRS 8 After One Year
How modern OTRS 8 gives
customers more flexibility,
speed and customization.
organise
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10 Steps to Process Design Preparation for OTRS Process Management
Building processes in OTRS? A piece of cake with good preparation. We show you 10 steps that are part of a good preparation.
Customer Service Transformation Leads to Growth
Today's situation is motivating us to transform customer service like never before. Learn more about how this will help your company grow.
The Best Possible Service Even in Times of Crisis – How Our Customer Solution Team Succeeds
OTRS Insights. Today, we share how we benefit internally from OTRS and organization in times of crisis.
How to stay productive even in times of crisis – 8 tips
In a state of emergency, such as the current situation caused by COVID-19, special measures are needed to maintain productivity.
Solving 5 Common Work At Home Concerns with OTRS
Home office is currently the hot topic and companies need to find solutions quickly. OTRS as a service management solution can support you.
“New Work” – Short-Term Trend or Must Have in 2020?
What is it about this trend and what are the challenges of New Work?
Score Big Customer Service Results with Personalization
Global survey supports need for software personalization with 82 percent reporting that easy-to-use software has a positive impact on service delivery.
Planning your business appointments for 2020?
Digital calendars keep an overview. OTRS calendar resource planning offers new helpful features.
How Digitalization Aids in Boosting Employee Morale
It's not about how to win employees over to digital transformation, it's about what employees can gain from it.
“APAC is a very diversified region. Having one game plan could be misleading…”
Interview with Udo Kampelmann, Managing Director OTRS ASIA, about the challenges and successes in the APAC region.
5 Ways Process Management Reduces Service Desk Stress
We show you the advantages of successfully implementing processes in your company.
How to Use Automation to Ease the Stress of Working with Seasonal Employees
Is it time to bring on seasonal employees? Use automated processes to help keep work moving quickly and ensure customer happiness.
