Building processes in OTRS? A piece of cake with good preparation. We show you 10 steps that are part of a good preparation.
Today's situation is motivating us to transform customer service like never before. Learn more about how this will help your company grow.
OTRS Insights. Today, we share how we benefit internally from OTRS and organization in times of crisis.
In a state of emergency, such as the current situation caused by COVID-19, special measures are needed to maintain productivity.
Home office is currently the hot topic and companies need to find solutions quickly. OTRS as a service management solution can support you.
Global survey supports need for software personalization with 82 percent reporting that easy-to-use software has a positive impact on service delivery.
It's not about how to win employees over to digital transformation, it's about what employees can gain from it.
Interview with Udo Kampelmann, Managing Director OTRS ASIA, about the challenges and successes in the APAC region.
Is it time to bring on seasonal employees? Use automated processes to help keep work moving quickly and ensure customer happiness.
Cross-functional teams can bring great added value to the company. If you want to exploit the full potential, you should consider a few points.