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              Home › Digital Transformation
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              Category

              Digital Transformation

              Digital transformation is more than a business trend. It is the concept of holistically stepping back
              and looking at one’s business to see if it’s keeping pace with the needs of today’s customers. Its goal is
              to transform your business in such a way that it will best take advantage of the myriad of digital tools available
              so that customers are able to interact with your brand effectively, easily and happily. There are a wide variety
              of factors that contribute to successful implementation of digital transformation initiatives.

              At OTRS, we are fortunate to have a digital transformation expert as part of our leadership team.
              Sabine Riedel, along with the rest of the company and managing board, is actively striving to implement
              the concepts of digital transformation within OTRS. Along the journey, she and other guest bloggers share their
              digital transformation thoughts with today’s business leaders: in this section, enjoy a variety of digital transformation
              best practices, related theories, and how-tos that you can consider as you look at ways to transform
              the customer experience in your organization.

              46
              10/03/2023 | Author OTRS
              What Is Asset Management? A Pathway to Better Asset Control

              What Is Asset Management?
              A Pathway to Better Asset Control

              Asset management is the practice of gaining the most possible value from assets. Optimizing the use of your company's assets has financial and sustainability benefits. Asset management is the key to ensuring this optimization.
              Digital Transformation | General | ITSM
              22/02/2023 | Enrico Schwenke
              What is an IT Service Desk?

              What is an IT Service Desk?

              What is a service desk and how does it differ from a help desk? What advantages does it offer, what tasks does it have, and how does service desk software provide support?
              Digital Transformation | General | ITSM
              21/12/2022 | Taylor Godbold
              Excelling in Customer Service Through Social Media – Best Practices and Tips

              Excelling in Customer Service Through Social Media – Best Practices and Tips

              Customer service is the core component of an excellent customer experience (CX). With social media, you can improve customer service. Optimizing customer satisfaction and strengthening the brand are the goals. Learn the facts and tips here.
              Customer Service | Digital Transformation | General
              14/12/2022 | Enrico Schwenke
              HR Processes – Digitization and Automation as the Key to Success

              HR Processes – Digitization and Automation as the Key to Success

              Today more than ever, HR management must be future-oriented. HR departments that are adapted to the times no longer have only administrative activities, but also contribute to the success of the company. Well-functioning and automated processes are prerequisites for this.
              Digital Transformation | General
              14/12/2022 | Bernd Maus
              Service Level Management (SLM) – Objectives and Processes

              Service Level Management (SLM) – Objectives and Processes

              Service Level Management (SLM) is an ITIL discipline and the basis for the successful implementation of IT service SLAs. Learn how to ensure that all service level management objectives are met and how ITIL 4 processes can help.
              Digital Transformation | General | ITSM | Using OTRS
              24/10/2022 | Enrico Schwenke
              HR Transformation – For Future-Oriented Personnel Management

              HR Transformation – For Future-Oriented Personnel Management

              Finding and retaining suitable employees is becoming increasingly difficult. Today more than ever, HR management must be fit for the future. To achieve this, HR transformation is essential. We take a look at why.
              Digital Transformation | General | Leadership
              11/10/2022 | Bernd Maus
              IT Asset Management (ITAM) – Definition, Benefits and Software Requirements

              IT Asset Management (ITAM) – Definition, Benefits and Software Requirements

              IT Asset Management is essential for the efficient and secure management of IT assets. Avoid downtime and unnecessary expenses. Learn which important features an ITAM software solution should have.
              Digital Transformation | General | ITSM | Using OTRS
              04/10/2022 | Christina Meyer
              Service Management – Definition and Goals

              Service Management – Definition and Goals

              Service management deals with the optimization of services provided to customers and much more. Learn in more detail what needs to be considered in service management and how it can contribute to the success of your company.
              Customer Service | Digital Transformation | General | ITSM
              21/09/2022 | Enrico Schwenke
              What is CRM? How does it support customers and help the business?

              What is CRM? How does it support customers and help the business?

              More than ever, differentiation from the competition is based on customer service and the customer experience. In this context, the term CRM is heard more and more often. What exactly does it mean?
              Customer Service | Digital Transformation | General | Using OTRS
              29/08/2022 | Author OTRS
              Knowledge Management in Customer Service

              Knowledge Management in Customer Service

              Knowledge management helps customer service teams improve customer satisfaction (CSAT), time to resolution (TTR) and the overall customer experience. More simply said, it keeps customers happier and speeds up the work of customer service agents.
              Customer Service | Digital Transformation | General | ITSM | OTRS in Action | Using OTRS
              18/08/2022 | Taylor Godbold
              Customer Service Templates

              Customer Service Templates

              Customer Service Templates provide OTRS agents with ready-to-use and customizable text templates. Keeping consistent information for the customer and saving admin time!
              Digital Transformation | General | ITSM | Leadership | OTRS in Action | Processes
              25/07/2022 | Bernd Maus
              Change Management – Models, Processes and Software

              Change Management – Models, Processes and Software

              Change Management enables the structured implementation of activities that are necessary to achieve the goals of an organization or company. Learn two of the most important models and reduce your company's risk during the change process. With the right software, you reduce the risks for your company in the change process.
              Digital Transformation | General | ITSM | Leadership | OTRS in Action | Processes
              13/07/2022 | Enrico Schwenke
              How can smaller companies scale their technical needs?

              How can smaller companies scale their technical needs?

              If customers are regularly waiting for a response or applicants don't know the status of their application, it's probably time to look at process improvements and tools that can relieve employees of some of the administrative overload.
              Digital Transformation | General | Leadership | Using OTRS
              08/07/2022 | Bernd Maus
              ISO 27001 Certification – What to Consider

              ISO 27001 Certification – What to Consider

              ISO 27001 certification signifies that a company or organization has established an ISMS that is in line with the international standard. Learn what you need to look out for and how to find the right ISMS solution to support certification efforts.
              Corporate Security | Digital Transformation | General
              27/06/2022 | Daphne Sim
              Top 3 Questions On How to Modernize Your APAC Business

              Top 3 Questions On How to Modernize Your APAC Business

              Business owners ask me these three questions about moderinizing their businesses. Here are my answers.
              Automation | Customer Service | Digital Transformation | General | Processes
              14/04/2022 | Enrico Schwenke
              Professional HR Processes With Movement in the Job Market

              Professional HR Processes With Movement in the Job Market

              The current movement in the labor market increases the opportunity for companies to recruit new skilled workers. Professional HR processes support this and ensure that they stay.
              Automation | Digital Transformation | General | OTRS in Action | Processes | Using OTRS
              11/03/2022 | Enrico Schwenke
              Cloud solutions for enterprises – loss of control or blessing?

              Cloud solutions for enterprises – loss of control or blessing?

              Companies are increasingly opting for cloud solutions, and manufacturer portfolios reflect this. What does this trend mean, and why are there still on-premise solutions?
              Digital Transformation | General
              21/02/2022 | Bernd Maus
              Risk Management Software – Function and Application

              Risk Management Software – Function and Application

              Risk management software helps organize, manage and control a company's risk based on up-to-date data.
              Corporate Security | Developing a Corporate Culture | Digital Transformation | General
              13/12/2021 | Enrico Schwenke
              Business Process Automation Trends: Where Do Companies Stand?

              Business Process Automation Trends: Where Do Companies Stand?

              What is the state of workflows and business process automation in companies? The latest OTRS Spotlight looks at obstacles and BPM trends.
              Digital Transformation | General
              30/11/2021 | Francisco Cruz
              What is important in customer service as the company grows?

              What is important in customer service as the company grows?

              What are the challenges for customer service in growing companies, and how can they be met?
              Customer Service | Digital Transformation | General
              26/10/2021 | Luciano Alves De Oliveira
              Grey Market vs. In-House vs. Product Manufacturer. How to decide?

              Grey Market vs. In-House vs. Product Manufacturer. How to decide?

              Grey market, product manufacturer, create it ourselves, or stick with what we do today . . . As you set technology priorities for the upcoming year, you will investigate products and services to improve workflows and offer more security.
              Corporate Security | Digital Transformation | ITSM
              08/09/2021 | Francisco Cruz
              Automate Process Workflows to Improve Service

              Automate Process Workflows to Improve Service

              Automate process workflows to improve service. Important tips and examples that guide help desks and service desks toward more efficiency.
              Digital Transformation | General
              26/08/2021 | Jens Bothe
              Five-step Plan for IT Security in Manufacturing

              Five-step Plan for IT Security in Manufacturing

              A step-by-step plan helps increase IT security in production. More than half of companies are not ideally prepared for an IT security incident.
              Corporate Security | Digital Transformation
              19/07/2021 | Author OTRS
              Is the hybrid work model the solution of the future?

              Is the hybrid work model the solution of the future?

              Hybrid working, i.e. a mix of working from home and in the office, currently seems to be the most popular solution for employees. What steps do companies need to take to make this possible?
              Developing a Corporate Culture | Digital Transformation
              13/07/2021 | Christopher Kuhn
              Digitalization in Schools: Five Tips for Implementation

              Digitalization in Schools: Five Tips for Implementation

              Digitalization in schools is still going slowly. What can be the right path to a digitalized school? Five tips.
              Digital Transformation | General
              28/06/2021 | Nils Leideck
              How artificial is artificial intelligence?

              How artificial is artificial intelligence?

              Artificial intelligence has been part of our lives for a long time. What exactly do we mean by this, how is machine learning to be classified and is AI used everywhere?
              Digital Transformation
              02/06/2021 | Daphne Sim
              True or False: It Costs More to Work with a Solution Expert

              True or False: It Costs More to Work with a Solution Expert

              When you are a business and spend money to have a product implemented, trial/error, exploration or educated guessing lead to lots of rework and costly mistakes. How can you avoid this?
              Digital Transformation | General
              17/05/2021 | Luciano Alves De Oliveira
              Software manufacturer, OTRS AG, accompanies you into the future.

              Software manufacturer, OTRS AG, accompanies you into the future.

              Grey market providers proliferate and can have dangerous consequences. How you can be sure to buy directly from the software manufacturer and stay innovative for the future.
              About OTRS Group | Digital Transformation
              07/04/2021 | Guest Author
              10 Digital Transformation Tips for Startups

              10 Digital Transformation Tips for Startups

              Digital transformation isn’t just a buzzword. It’s an organizational and cultural trend that every business needs to embrace. How do startups incorporate this transformation into their strategy?
              Digital Transformation
              15/03/2021 | Benjamin Müller
              Change Management @ OTRS

              Change Management @ OTRS

              We cling to habits when we see in change a risk of losing our current status quo. Unfortunately, by doing so, we also miss the opportunity to improve the status quo.
              About OTRS Group | Digital Transformation | Leadership
              24/02/2021 | Enrico Schwenke
              What does agile working mean? What are the benefits? Can tools help?

              What does agile working mean? What are the benefits? Can tools help?

              More and more companies are opting for agile working. But what exactly does it mean, how can it be implemented successfully, and what are the difficulties?
              Digital Transformation
              15/02/2021 | Christopher Kuhn
              Service Management Principles Ease the Transition for Higher Education Students

              Service Management Principles Ease the Transition for Higher Education Students

              Higher ed institutions are being forced to undergo digital transformation in the same way as all other industries right now.
              Digital Transformation | ITSM
              08/02/2021 | Luciano Alves De Oliveira
              4 Post-Pandemic Questions That Fintech IT Organizations Must Address

              4 Post-Pandemic Questions That Fintech IT Organizations Must Address

              It's time for IT organizations in the fintech industry to refocus and reprioritize. As they do so, ask these four questions.
              Digital Transformation | ITSM
              20/07/2020 | Sabine Riedel
              Building a Digital Roadmap: 5 Lessons From OTRS Group’s Digital Transformation

              Building a Digital Roadmap: 5 Lessons From OTRS Group’s Digital Transformation

              Building a roadmap to drive digital transformation can be tricky. Consider these five lessons as you consider what to include.
              Digital Transformation
              10/02/2020 | Christopher Kuhn
              Has the Public Sector Embraced Cloud-based SaaS?

              Has the Public Sector Embraced Cloud-based SaaS?

              The public sector has been slowly moving towards cloud-based SaaS solutions. Learn about steps providers take to address common questions.
              Customer Service | Digital Transformation
              20/01/2020 | Sabine Riedel
              How Digital Transformation Is Impacting the Public Sector

              How Digital Transformation Is Impacting the Public Sector

              About the difficulties of the public sector in implementing the digital transformation.
              Digital Transformation
              28/10/2019 | Sabine Riedel
              How Digitalization Aids in Boosting Employee Morale

              How Digitalization Aids in Boosting Employee Morale

              It's not about how to win employees over to digital transformation, it's about what employees can gain from it.
              Digital Transformation
              17/06/2019 | Sabine Riedel
              Top 3 Mistakes Made WhenImplementing Digital Transformation Initiatives

              Top 3 Mistakes Made When
              Implementing Digital Transformation Initiatives

              We show you which 3 mistakes are often made by companies when it comes to digital transformation.
              Digital Transformation
              14/05/2019 | Sabine Riedel
              How to Build Global Teams that Work

              How to Build Global Teams that Work

              More and more companies act globally today. But the collaboration of international teams is characterized by different challenges, which must be mastered.
              Digital Transformation
              07/05/2019 | Francisco Cruz
              What is ITIL?

              What is ITIL?

              ITIL creates more efficiency and better service for your customers through a framework of best practices and processes. ITIL helps you add value for your customers and business.
              Digital Transformation | General | ITSM
              29/04/2019 | Sabine Riedel
              What Is Digitalization Compared to Digital Transformation?

              What Is Digitalization Compared to Digital Transformation?

              What does digitalization have to do with digital transformation? And what is the difference?
              Digital Transformation
              07/01/2019 | Sabine Riedel
              4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation

              4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation

              We will show you what actions you can take to drive digital change.
              Digital Transformation
              12/11/2018 | Sabine Riedel
              The Impact of Digital Transformation on Customer Service Teams

              The Impact of Digital Transformation on Customer Service Teams

              How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
              Digital Transformation
              24/09/2018 | Sabine Riedel
              Is It Time to Hire a CDO?

              Is It Time to Hire a CDO?

              What is this new role? Why would you want one? What is the difference between that and CIO/CTO?
              Digital Transformation | ITSM
              13/08/2018 | Sabine Riedel
              Why Digital Transformation Isn’t About Technology

              Why Digital Transformation Isn’t About Technology

              About the role that fear plays in accepting and adapting to the ideas behind digital transformation.
              Digital Transformation | ITSM
              09/07/2018 | Sabine Riedel
              Digital Transformation Means Freedom

              Digital Transformation Means Freedom

              Digital transformation encourages us to become more efficient through standardization, automation and the subsequent digitalization of these constantly recurring tasks and procedures.
              Customer Service | Digital Transformation

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