Navigating public sector services often feels like the complete opposite of a good customer experience. In 2020, why is this still the case?
Global survey supports need for software personalization with 82 percent reporting that easy-to-use software has a positive impact on service delivery.
The public sector has been slowly moving towards cloud-based SaaS solutions. Learn about steps providers take to address common questions.
Is it time to bring on seasonal employees? Use automated processes to help keep work moving quickly and ensure customer happiness.
From long Easter weekends to summer vacations, it's time for customer service teams to help seasonal employees get up to speed fast.
Here are some tips to structure your day so that you have as much time as possible for your core tasks.
When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.
Our survey discovered that more than half of these people are asked to cover for a colleague several times a month.
Digital transformation encourages us to become more efficient through standardization, automation and the subsequent digitalization of these constantly recurring tasks and procedures.
Tackle these five areas to make sure that your seasonal call center employees have a smooth transition.