From long Easter weekends to summer vacations, it's time for customer service teams to help seasonal employees get up to speed fast.
Here are some tips to structure your day so that you have as much time as possible for your core tasks.
When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.
Our survey discovered that more than half of these people are asked to cover for a colleague several times a month.
Digital transformation encourages us to become more efficient through standardization, automation and the subsequent digitalization of these constantly recurring tasks and procedures.
Tackle these five areas to make sure that your seasonal call center employees have a smooth transition.