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              The Authors

              Matheus Assis Baeta​

              Matheus Assis Baeta has been a part of OTRS for four years and currently is our General Manager for Brazil. Having lived in Portugal for over 13 years, he is also our Sales Manager for Portuguese speaking territories such as Portugal, Angola and Mozambique.
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              He comes from a tech startup background, which was his first business endeavor while he was still an International Relations & Political Science student at Catolica University of Lisbon, Portugal. Since then, at OTRS he’s been working on projects in a myriad of different industries from public to private, stemming from retail to aerospace & defense.

              Matheus is quite interested in humanitarian causes having previously been a fundraiser for UNICEF Portugal. In his spare time he practices Kendo.

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              Matheus Assis Baeta​

              25/11/2019 | Matheus Assis Baeta​
              Grey market provider: Even if the price is tempting, it is worth taking a closer look!

              Grey market provider: Even if the price is tempting, it is worth taking a closer look!

              Four reasons why working directly with the product manufacturer is better for your business.
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