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Whistleblower System According to EU Whistleblowing Directive – A Guide
From 2023, it will be mandatory for companies, authorities and organizations with 50 or more employees to create a whistleblower protection system. Learn what needs to be considered and how OTRS can support you.
How can smaller companies scale their technical needs?
If customers are regularly waiting for a response or applicants don't know the status of their application, it's probably time to look at process improvements and tools that can relieve employees of some of the administrative overload.
Where Does the Term Ticket System Come From and Does It Even Fit Today?
Ticket systems have become established. Not only in IT, but in almost all areas of a company. But should we really still call them ticket systems?
Experiences with OTRS 8 After One Year
How modern OTRS 8 gives
customers more flexibility,
speed and customization.
There Is a Small Bug on the Wall, Sitting in Wait…
Ever heard of bugs – software bugs? What bugs are, how they get their name and managing their resolution can be found here. Kill the bugs!
Three Tips for Making Better Use of the OTRS Customer Service Center
The OTRS Customer Service Center is where customers can contact you. So design it according to your requirements and those of your customers.
How Easy Is Time Tracking in OTRS?
Using OTRS for time accounting offers businesses lots of flexibility. Learn more about how this can be done.
Individual Customer Needs Require Solutions
To meet all challenges, companies must adapt systems, procedures and processes and change them over time. Today, solutions are in demand.
10 Steps to Process Design Preparation for OTRS Process Management
Building processes in OTRS? A piece of cake with good preparation. We show you 10 steps that are part of a good preparation.
The Best Possible Service Even in Times of Crisis – How Our Customer Solution Team Succeeds
OTRS Insights. Today, we share how we benefit internally from OTRS and organization in times of crisis.
Security by Design in OTRS 8
OTRS 8 was designed using Security by Design principles. Read what has changed in the new release.
Mother’s Day 2020
How do mothers feel about Mother's Day at OTRS Group? They report on work schedules, role patterns and how to get back into work after parental leave, etc.
“OTRS 8 is by far the biggest modernization release in OTRS history”
The new release will be on the market soon. We talked to Manuel Hecht, VP Global Software Development, to take a look behind the scenes of OTRS 8.
Successful CMDB Implementation – a Use Case
When introducing a CMDB, there are a few things to keep in mind to ensure that it delivers the desired results.
Talking About Tech Trends: OTRS Experts Weigh In for 2020
We talked to our internal experts to find out what are their influential technology topics for 2020.
Reflections 2019: Business, Bias and Balance
Our CEO André Mindermann looks back on 2019 and reflects on the most important highlights. In addition, he sets the focus for the year 2020.
“It’s about realizing that the differences are keys to success”
Interview with Matheus Assis Baeta, General Manager for Brazil, on economic and cultural differences in the regions, tips for young entrepreneurs and statements about Samba.
Planning your business appointments for 2020?
Digital calendars keep an overview. OTRS calendar resource planning offers new helpful features.
“Mexico’s economy is growing slowly…we provide the right solution for the challenges the region is facing.”
Interview with Francisco Cruz, Managing Director OTRS S.A. de C.V. in Latin America, regarding industry needs, digital transformation and the role of OTRS.
The First OTRS Security mini.Con
All about our new exclusive event for IT Security Managers, CERTs, SOCs and PSIRTs.
“APAC is a very diversified region. Having one game plan could be misleading…”
Interview with Udo Kampelmann, Managing Director OTRS ASIA, about the challenges and successes in the APAC region.
OTRS Company Event 2019
The group celebrated its 9th international Company Event, which focused on the company's mission statement.
“Why Marketing and Human Relations have the same roots and how to prepare well for coincidences…”
Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.
OTRS Group Nourishes the Hearts of Employees
On Tuesday, July 30, a team of OTRS Group employees gathered in Rock Hill, SC, to help out at the Dorothy Day Soup Kitchen.
Don’t Bet Your Business on a Grey Market Solution
Why is the cooperation with a grey market provider a risk? What problems can occur if you work with such a solution?
Facility Management Software – The Art of Organizing the Future
Learn how one university made oversight of facility management activities much easier.
Building a Business in Asia
Udo Kampelmann, Managing Director OTRS ASIA, gives insights what is important if you want to start a business in Asia.
OTRS Helps at Wiesbaden
Children’s Hospice
This was no ordinary working day for the employee of OTRS at the children's hospice Bärenherz in Wiesbaden.
Infrastructure Security Requires Team Work
Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.
How to Build Global Teams that Work
More and more companies act globally today. But the collaboration of international teams is characterized by different challenges, which must be mastered.
4 Ways Service Management Software Helps Break Down Silos
We show you which possibilities arise with the use of a service management software.
5 Ways to Avoid Seasonal Customer Service Problems
From long Easter weekends to summer vacations, it's time for customer service teams to help seasonal employees get up to speed fast.
Cloud or no cloud –
that is the question!
OTRS offers both.
Asking whether or not the cloud is the best option for you? Consider this.
IT Focus in 2019: What Are the Top Priorities for German and American CIOs?
The differences between Germany and the USA are small, and one sector stands out the most.
