Ticket systems have become established. Not only in IT, but in almost all areas of a company. But should we really still call them ticket systems?
Ever heard of bugs – software bugs? What bugs are, how they get their name and managing their resolution can be found here. Kill the bugs!
The OTRS Customer Service Center is where customers can contact you. So design it according to your requirements and those of your customers.
Using OTRS for time accounting offers businesses lots of flexibility. Learn more about how this can be done.
To meet all challenges, companies must adapt systems, procedures and processes and change them over time. Today, solutions are in demand.
Building processes in OTRS? A piece of cake with good preparation. We show you 10 steps that are part of a good preparation.
OTRS Insights. Today, we share how we benefit internally from OTRS and organization in times of crisis.
How do mothers feel about Mother's Day at OTRS Group? They report on work schedules, role patterns and how to get back into work after parental leave, etc.
The new release will be on the market soon. We talked to Manuel Hecht, VP Global Software Development, to take a look behind the scenes of OTRS 8.
When introducing a CMDB, there are a few things to keep in mind to ensure that it delivers the desired results.
We talked to our internal experts to find out what are their influential technology topics for 2020.
Our CEO André Mindermann looks back on 2019 and reflects on the most important highlights. In addition, he sets the focus for the year 2020.
Interview with Matheus Assis Baeta, General Manager for Brazil, on economic and cultural differences in the regions, tips for young entrepreneurs and statements about Samba.
Interview with Francisco Cruz, Managing Director OTRS S.A. de C.V. in Latin America, regarding industry needs, digital transformation and the role of OTRS.
Interview with Udo Kampelmann, Managing Director OTRS ASIA, about the challenges and successes in the APAC region.
The group celebrated its 9th international Company Event, which focused on the company's mission statement.
Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.
On Tuesday, July 30, a team of OTRS Group employees gathered in Rock Hill, SC, to help out at the Dorothy Day Soup Kitchen.
Why is the cooperation with a grey market provider a risk? What problems can occur if you work with such a solution?
Udo Kampelmann, Managing Director OTRS ASIA, gives insights what is important if you want to start a business in Asia.
This was no ordinary working day for the employee of OTRS at the children's hospice Bärenherz in Wiesbaden.
Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.
More and more companies act globally today. But the collaboration of international teams is characterized by different challenges, which must be mastered.
From long Easter weekends to summer vacations, it's time for customer service teams to help seasonal employees get up to speed fast.