07/12/2020 | Nils Leideck There Is a Small Bug on the Wall, Sitting in Wait… Ever heard of bugs – software bugs? What bugs are, how they get their name and managing their resolution can be found here. Kill the bugs!
07/09/2020 | OTRS Experts Three Tips for Making Better Use of the OTRS Customer Service Center The OTRS Customer Service Center is where customers can contact you. So design it according to your requirements and those of your customers.
13/07/2020 | OTRS Experts How Easy Is Time Tracking in OTRS? Using OTRS for time accounting offers businesses lots of flexibility. Learn more about how this can be done.
29/06/2020 | Nils Leideck Individual Customer Needs Require Solutions To meet all challenges, companies must adapt systems, procedures and processes and change them over time. Today, solutions are in demand.
08/06/2020 | OTRS Experts 10 Steps to Process Design Preparation for OTRS Process Management Building processes in OTRS? A piece of cake with good preparation. We show you 10 steps that are part of a good preparation.
13/05/2020 | Enrico Schwenke The Best Possible Service Even in Times of Crisis – How Our Customer Solution Team Succeeds OTRS Insights. Today, we share how we benefit internally from OTRS and organization in times of crisis.
11/05/2020 | OTRS Experts Security by Design in OTRS 8 OTRS 8 was designed using Security by Design principles. Read what has changed in the new release.
06/05/2020 | Saskia Stähle-Thamm Mother’s Day 2020 How do mothers feel about Mother's Day at OTRS Group? They report on work schedules, role patterns and how to get back into work after parental leave, etc.
23/03/2020 | Saskia Stähle-Thamm “OTRS 8 is by far the biggest modernization release in OTRS history” The new release will be on the market soon. We talked to Manuel Hecht, VP Global Software Development, to take a look behind the scenes of OTRS 8.
02/03/2020 | Guest Author Successful CMDB Implementation – a Use Case When introducing a CMDB, there are a few things to keep in mind to ensure that it delivers the desired results.
06/01/2020 | Saskia Stähle-Thamm Talking About Tech Trends: OTRS Experts Weigh In for 2020 We talked to our internal experts to find out what are their influential technology topics for 2020.
30/12/2019 | André Mindermann Reflections 2019: Business, Bias and Balance Our CEO André Mindermann looks back on 2019 and reflects on the most important highlights. In addition, he sets the focus for the year 2020.
16/12/2019 | Saskia Stähle-Thamm “It’s about realizing that the differences are keys to success” Interview with Matheus Assis Baeta, General Manager for Brazil, on economic and cultural differences in the regions, tips for young entrepreneurs and statements about Samba.
09/12/2019 | Nils Leideck Planning your business appointments for 2020? Digital calendars keep an overview. OTRS calendar resource planning offers new helpful features.
18/11/2019 | Saskia Stähle-Thamm “Mexico’s economy is growing slowly…we provide the right solution for the challenges the region is facing.” Interview with Francisco Cruz, Managing Director OTRS S.A. de C.V. in Latin America, regarding industry needs, digital transformation and the role of OTRS.
08/10/2019 | Saskia Stähle-Thamm The First OTRS Security mini.Con All about our new exclusive event for IT Security Managers, CERTs, SOCs and PSIRTs.
01/10/2019 | Saskia Stähle-Thamm “APAC is a very diversified region. Having one game plan could be misleading…” Interview with Udo Kampelmann, Managing Director OTRS ASIA, about the challenges and successes in the APAC region.
09/09/2019 | Saskia Stähle-Thamm “My dream is to run a farm on my own one day.” Eight answers from our COO Christopher Kuhn.
29/08/2019 | Saskia Stähle-Thamm OTRS Company Event 2019 The group celebrated its 9th international Company Event, which focused on the company's mission statement.
19/08/2019 | Saskia Stähle-Thamm “Why Marketing and Human Relations have the same roots and how to prepare well for coincidences…” Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.
07/08/2019 | Saskia Stähle-Thamm “In a way, I’ve become a pilot…why?“ Eight answers from our CEO André Mindermann.
30/07/2019 | Saskia Stähle-Thamm OTRS Group Nourishes the Hearts of Employees On Tuesday, July 30, a team of OTRS Group employees gathered in Rock Hill, SC, to help out at the Dorothy Day Soup Kitchen.
15/07/2019 | Francisco Cruz Don’t Bet Your Business on a Grey Market Solution Why is the cooperation with a grey market provider a risk? What problems can occur if you work with such a solution?
08/07/2019 | Guest Author Facility Management Software – The Art of Organizing the Future Learn how one university made oversight of facility management activities much easier.
01/07/2019 | Udo Kampelmann Building a Business in Asia Udo Kampelmann, Managing Director OTRS ASIA, gives insights what is important if you want to start a business in Asia.
24/06/2019 | Saskia Stähle-Thamm OTRS Helps at WiesbadenChildren’s Hospice This was no ordinary working day for the employee of OTRS at the children's hospice Bärenherz in Wiesbaden.
27/05/2019 | Jens Bothe Infrastructure Security Requires Team Work Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.
14/05/2019 | Sabine Riedel How to Build Global Teams that Work More and more companies act globally today. But the collaboration of international teams is characterized by different challenges, which must be mastered.
08/04/2019 | Saskia Stähle-Thamm Girl Power Creates a PositiveAtmosphere at OTRS OTRS participates in Girls´Day for the first time.
01/04/2019 | Nils Leideck 4 Ways Service Management Software Helps Break Down Silos We show you which possibilities arise with the use of a service management software.
25/03/2019 | Matheus Assis Baeta 5 Ways to Avoid Seasonal Customer Service Problems From long Easter weekends to summer vacations, it's time for customer service teams to help seasonal employees get up to speed fast.
04/03/2019 | Christopher Kuhn Cloud or no cloud –that is the question!OTRS offers both. Asking whether or not the cloud is the best option for you? Consider this.
21/01/2019 | Saskia Stähle-Thamm Social on Ice OTRS AG gave children from Arche Grießheim a day of ice skating.
14/01/2019 | Saskia Stähle-Thamm IT Focus in 2019: What Are the Top Priorities for German and American CIOs? The differences between Germany and the USA are small, and one sector stands out the most.
17/12/2018 | André Mindermann An Eventful 2018: the OTRS Year-in-Review From strategy change over new locations to OTRS 7 - much has happened in the 15th year of OTRS.
27/08/2018 | Saskia Stähle-Thamm Full steam ahead: OTRS AG is 15 years old OTRS AG celebrates its 15-year success story with lots of fun and exciting highlights.