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The Authors

André Mindermann

André Mindermann is the co-founder and CEO of OTRS AG. Since launching the business, he has established the company as a global player in the areas of customer service, ITSM and corporate security. OTRS AG currently has six international offices.
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Before taking a leadership role at OTRS, André Mindermann held various senior-level management positions in specialized IT outsourcing companies. From 2001 to 2004, he served as CEO of Techspan Enterprise, a German-Indian-American joint venture focusing on offshore software development. Prior to that, he founded and led the Enterprise Consulting Group, a successful international services company focused on the airline and tourism industries.

André Mindermann holds an MBA from Frankfurt’s Johann Wolfgang Goethe University. He also has a great personal interest in philosophy, which he is still studying at JWG University.

Fields of expertise

  • Corporate strategy
  • Global expansion
  • Business development

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OTRS in Action facility management software Global Risks Report chatbot Cyber Security Awareness Month cyber risks small enterprises Business Process Management IT security AI artificial intelligence On-Premise Asia CDO escalations incidents infrastructure mobile grey market vendor questions tools call center cloud-based service providers behind the scenes Corporate Social Responsibility CSR customers STORM cyberattack automation organise ITIL GDPR cybercrime IT service management optimization corporate security customer service ITSM data security Human Resources digital transformation strategy employees OTRS process hints company