The Authors

André Mindermann

André Mindermann is the co-founder and CEO of OTRS AG. Since launching the business, he has established the company as a global player in the areas of customer service, ITSM and corporate security. OTRS AG currently has six international offices.

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Before taking a leadership role at OTRS, André Mindermann held various senior-level management positions in specialized IT outsourcing companies. From 2001 to 2004, he served as CEO of Techspan Enterprise, a German-Indian-American joint venture focusing on offshore software development. Prior to that, he founded and led the Enterprise Consulting Group, a successful international services company focused on the airline and tourism industries.

André Mindermann holds an MBA from Frankfurt’s Johann Wolfgang Goethe University. He also has a great personal interest in philosophy, which he is still studying at JWG University.

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