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The Authors

André Mindermann

André Mindermann is the co-founder and CEO of OTRS AG. Since launching the business, he has established the company as a global player in the areas of customer service, ITSM and corporate security. OTRS AG currently has six international offices.
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Before taking a leadership role at OTRS, André Mindermann held various senior-level management positions in specialized IT outsourcing companies. From 2001 to 2004, he served as CEO of Techspan Enterprise, a German-Indian-American joint venture focusing on offshore software development. Prior to that, he founded and led the Enterprise Consulting Group, a successful international services company focused on the airline and tourism industries.

André Mindermann holds an MBA from Frankfurt’s Johann Wolfgang Goethe University. He also has a great personal interest in philosophy, which he is still studying at JWG University.

Fields of expertise

  • Corporate strategy
  • Global expansion
  • Business development

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OTRS in Action Asia On-Premise chatbot Global Risks Report vendor questions escalations incidents grey market facility management software behind the scenes organise mobile infrastructure CDO small enterprises artificial intelligence AI cloud-based service providers automation call center customers Corporate Social Responsibility CSR tools GDPR STORM cyberattack ITIL cybercrime data security corporate security IT service management optimization customer service Human Resources ITSM digital transformation strategy employees OTRS process hints company