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              IT service management

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              22/02/2023 | Enrico Schwenke
              What is an IT Service Desk?

              What is an IT Service Desk?

              What is a service desk and how does it differ from a help desk? What advantages does it offer, what tasks does it have, and how does service desk software provide support?
              Digital Transformation | General | ITSM
              14/12/2022 | Bernd Maus
              Service Level Management (SLM) – Objectives and Processes

              Service Level Management (SLM) – Objectives and Processes

              Service Level Management (SLM) is an ITIL discipline and the basis for the successful implementation of IT service SLAs. Learn how to ensure that all service level management objectives are met and how ITIL 4 processes can help.
              Digital Transformation | General | ITSM | Using OTRS
              31/10/2022 | Bernd Maus
              Service Level Agreement (SLA) – Definition and Implementation

              Service Level Agreement (SLA) – Definition and Implementation

              A service level agreement (SLA) is a general agreement between a customer and a service provider. It defines services and related response times. What does an SLA contain, and how is it used?
              General | ITSM | Using OTRS
              18/08/2022 | Taylor Godbold
              Customer Service Templates

              Customer Service Templates

              Customer Service Templates provide OTRS agents with ready-to-use and customizable text templates. Keeping consistent information for the customer and saving admin time!
              Digital Transformation | General | ITSM | Leadership | OTRS in Action | Processes
              25/07/2022 | Bernd Maus
              Change Management – Models, Processes and Software

              Change Management – Models, Processes and Software

              Change Management enables the structured implementation of activities that are necessary to achieve the goals of an organization or company. Learn two of the most important models and reduce your company's risk during the change process. With the right software, you reduce the risks for your company in the change process.
              Digital Transformation | General | ITSM | Leadership | OTRS in Action | Processes
              25/11/2019 | Matheus Assis Baeta​
              Grey market provider: Even if the price is tempting, it is worth taking a closer look!

              Grey market provider: Even if the price is tempting, it is worth taking a closer look!

              Four reasons why working directly with the product manufacturer is better for your business.
              Customer Service
              12/06/2019 | Christopher Kuhn
              Improving Enterprise-Wide Service Operations

              Improving Enterprise-Wide Service Operations

              Have you ever thought about using ITIL to structure other areas of your business than IT?
              ITSM
              07/05/2019 | Francisco Cruz
              What is ITIL?

              What is ITIL?

              ITIL creates more efficiency and better service for your customers through a framework of best practices and processes. ITIL helps you add value for your customers and business.
              Digital Transformation | General | ITSM
              15/04/2019 | Francisco Cruz
              How ITIL 4 Increases Business Flexibility

              How ITIL 4 Increases Business Flexibility

              ITIL 4 can help you to break out of silo thinking through more flexibility.
              Corporate Security

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