07/12/2020 | Nils Leideck There Is a Small Bug on the Wall, Sitting in Wait… Ever heard of bugs – software bugs? What bugs are, how they get their name and managing their resolution can be found here. Kill the bugs!
16/11/2020 | Nils Leideck How Does a Pandemic Affect IT Service Management? What influence does the corona crisis have on the trend ITSM, and why could ITSM become more popular or even more important as a result of the pandemic?
29/06/2020 | Nils Leideck Individual Customer Needs Require Solutions To meet all challenges, companies must adapt systems, procedures and processes and change them over time. Today, solutions are in demand.
03/02/2020 | Guest Author CMDB – Organize All Your Business Objects Learn what a CMDB is and for what it can be used.
25/11/2019 | Matheus Assis Baeta Grey market provider: Even if the price is tempting, it is worth taking a closer look! Four reasons why working directly with the product manufacturer is better for your business.
23/09/2019 | Francisco Cruz 5 Ways Process Management Reduces Service Desk Stress We show you the advantages of successfully implementing processes in your company.
12/06/2019 | Christopher Kuhn Improving Enterprise-Wide Service Operations Have you ever thought about using ITIL to structure other areas of your business than IT?
07/05/2019 | Francisco Cruz What is ITIL? Understanding ITIL can help your organization bring more value-added services to customers.
15/04/2019 | Francisco Cruz How ITIL 4 Increases Business Flexibility ITIL 4 can help you to break out of silo thinking through more flexibility.
01/04/2019 | Nils Leideck 4 Ways Service Management Software Helps Break Down Silos We show you which possibilities arise with the use of a service management software.
25/02/2019 | Saskia Stähle-Thamm How small businesses withstand digitalization For SMEs, a current system landscape is a challenge, not least because of a lack of manpower. An IT helpdesk software could help.
04/02/2019 | Christopher Kuhn What is the California Consumer Privacy Act? Last year, the EU implemented the GDPR, countries around the world began implementing their own data protection laws, as did the United States with the CCPA.
05/11/2018 | Saskia Stähle-Thamm How did ITIL originate?What significance does it have today? ITIL through the years – the importance of ITIL for IT service management
18/06/2018 | Guest Author 5 Key Questions to Evaluate Before Implementing ITSM Programs The implementation of IT Service Management programs makes your service more efficient and cost-effective. Before implementation, you should first deal with the following 5 key questions.