ITSM
15AI summaries of texts: tips and importance in ITSM
Artificial intelligence (AI) is becoming increasingly important. The main challenge for companies is using the new technologies effectively. AI-supported summaries of content are a useful way to act more easily, quickly and productively. This article shows how this can best be achieved - and how summaries can be connected to knowledge bases.
Incident Response Plan (IR Plan) – Creation & Template
Don't have an incident response plan yet? You are not alone in this. Many companies do not have fixed procedures for responding to incidents.
In our digitalized working environment, it is crucial to know how to prepare for potential threats and respond to incidents. It is important to protect business processes. In the worst-case scenario, negligence in this area can cripple the entire value chain or lead to severe penalties.
Incident Response – Definition, Goals and Best Practices
Responding to incidents is crucial for companies - especially those who are considered part of the critical infrastructure (KRITIS). Sometimes it’s even essential for survival. Incidents may be disruptions to business operations or situations that affect the relationship with the customer, for example.
Time Tracking to Maximize Billing and Productivity
Time tracking helps service businesses drive profitability in two ways. For teams that sell services directly, such as agencies, legal teams, or consulting groups, every moment of customer work done equates to additional revenue. For teams that offer support services, maximizing the efficiency of each agent reduces waste and the need for additional workers.
ITSM Processes – Guidelines for efficient ITSM
ITSM processes are essential for efficient IT service management (ITSM). The ITSM framework that’s based on the ITIL (Information Technology Infrastructure Library) forms the basis for this. Find out why no IT organization should be without ITSM processes and what needs to be considered when implementing and realizing them.
Problem Management: The path to real solutions
Solving problems is extremely valuable for companies. This is because it guarantees smooth operations and processes in the long term. Here we take a closer look at problem management, its benefits and background as well as provide practical tips for your team.
IT Services Defined. Plus, 10 Helpful Examples.
In the modern corporate world, information technology (IT) services largely determine success and failure. IT forms the backbone of a company and gives it creative power. To stay competitive in business, technology must support profitability and sustainability.
In this article, we offer a definition of IT services and present 10 important examples of what these are. This gives you a comprehensive overview of this important area.
What is an IT Service Desk?
What is a service desk and how does it differ from a help desk? What advantages does it offer, what tasks does it have, and how does service desk software provide support?
Service Level Agreement (SLA) – Definition and Implementation
A service level agreement (SLA) is a general agreement between a customer and a service provider. It defines services and related response times. What does an SLA contain, and how is it used?
Problem Management Benefits Your Team and Customers
Problem management is among the ITIL® service management practices. What is it? How does it help service organizations and customers?
4 Post-Pandemic Questions That Fintech IT Organizations Must Address
It's time for IT organizations in the fintech industry
to refocus and reprioritize. As they do so,
ask these four questions.
Grey market provider: Even if the price is tempting, it is worth taking a closer look!
Four reasons why working directly with the product manufacturer is better for your business.
Improving Enterprise-Wide Service Operations
Have you ever thought about using ITIL to structure other areas of your business than IT?