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              22/02/2023 | Enrico Schwenke
              What is an IT Service Desk?

              What is an IT Service Desk?

              What is a service desk and how does it differ from a help desk? What advantages does it offer, what tasks does it have, and how does service desk software provide support?
              Digital Transformation | General | ITSM
              31/10/2022 | Bernd Maus
              Service Level Agreement (SLA) – Definition and Implementation

              Service Level Agreement (SLA) – Definition and Implementation

              A service level agreement (SLA) is a general agreement between a customer and a service provider. It defines services and related response times. What does an SLA contain, and how is it used?
              General | ITSM | Using OTRS
              01/11/2021 | Andreas Bender
              Problem Management Benefits Your Team and Customers

              Problem Management Benefits Your Team and Customers

              Problem management is among the ITIL® service management practices. What is it? How does it help service organizations and customers?
              ITSM | OTRS in Action | Using OTRS
              08/02/2021 | Luciano Alves De Oliveira
              4 Post-Pandemic Questions That Fintech IT Organizations Must Address

              4 Post-Pandemic Questions That Fintech IT Organizations Must Address

              It's time for IT organizations in the fintech industry to refocus and reprioritize. As they do so, ask these four questions.
              Digital Transformation | ITSM
              25/11/2019 | Matheus Assis Baeta​
              Grey market provider: Even if the price is tempting, it is worth taking a closer look!

              Grey market provider: Even if the price is tempting, it is worth taking a closer look!

              Four reasons why working directly with the product manufacturer is better for your business.
              Customer Service
              12/06/2019 | Christopher Kuhn
              Improving Enterprise-Wide Service Operations

              Improving Enterprise-Wide Service Operations

              Have you ever thought about using ITIL to structure other areas of your business than IT?
              ITSM
              07/05/2019 | Francisco Cruz
              What is ITIL?

              What is ITIL?

              ITIL creates more efficiency and better service for your customers through a framework of best practices and processes. ITIL helps you add value for your customers and business.
              Digital Transformation | General | ITSM
              13/08/2018 | Sabine Riedel
              Why Digital Transformation Isn’t About Technology

              Why Digital Transformation Isn’t About Technology

              About the role that fear plays in accepting and adapting to the ideas behind digital transformation.
              Digital Transformation | ITSM

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