Luciano Alves De Oliveira
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For more than 22 years, Luciano has been helping businesses, organizations and governments adapt to and make the best use of modern technology solutions. He is an expert on developing business growth strategies with an eye on managing metrics and customer experience. Prior to joining the team at OTRS Group, Luciano worked in leadership roles for global companies in a variety of sectors, such as NSO Group, Moovit, Cellebrite and Blackberry. He obtained his business management degree from Fundação Getulio Vargas.
Fields of Expertise:
- Mobility
- Cybersecurity
- Information Technology
- SaaS and Cloud Solutions
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Posts by
Luciano Alves De Oliveira
Grey Market vs. In-House vs. Product Manufacturer. How to decide?
Grey market, product manufacturer, create it ourselves, or stick with what we do today . . . As you set technology priorities for the upcoming year, you will investigate products and services to improve workflows and offer more security.
Which is Better for a Growing Company: Software, Service or a Complete Solution?
What technology options do companies face as they try to manage growth?
Improve Response Times with Automated Security Processes
Automated security processes are more important today than ever before. Fast response times can avoid damage and high fines. Get informed now.
Software manufacturer, OTRS AG, accompanies you into the future.
Grey market providers proliferate and can have dangerous consequences. How you can be sure to buy directly from the software manufacturer and stay innovative for the future.
Pairing SOAR and SIEM Tools Means Faster Time to Resolution
Faster time to resolution requires the right tools.
4 Post-Pandemic Questions That Fintech IT Organizations Must Address
It's time for IT organizations in the fintech industry
to refocus and reprioritize. As they do so,
ask these four questions.
Categories
- About OTRS Group (31)
- Automation (3)
- Corporate Security (34)
- Customer Service (26)
- Developing a Corporate Culture (14)
- Digital Transformation (41)
- General (56)
- ITSM (28)
- Leadership (16)
- OTRS in Action (15)
- Processes (5)
- Using OTRS (13)
