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Grey Market vs. In-House vs. Product Manufacturer. How to decide?
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Luciano Alves De Oliveira

As the General Manager responsible for the OTRS Group subsidiary in Brazil, Luciano Alves De Oliveira helps businesses uncover greater efficiency and improved customer experiences as they pursue their digital transformation journeys.
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For more than 22 years, Luciano has been helping businesses, organizations and governments adapt to and make the best use of modern technology solutions. He is an expert on developing business growth strategies with an eye on managing metrics and customer experience. Prior to joining the team at OTRS Group, Luciano worked in leadership roles for global companies in a variety of sectors, such as NSO Group, Moovit, Cellebrite and Blackberry. He obtained his business management degree from Fundação Getulio Vargas.

Fields of Expertise:

  • Mobility
  • Cybersecurity
  • Information Technology
  • SaaS and Cloud Solutions

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