The OTRS Customer Service Center is where customers can contact you. So design it according to your requirements and those of your customers.
The customer is king. Even in Corona times? Yes! Now it is even more important to make the customer the center of attention. 4 tips to keep the customer king.
OTRS Insights. Today, we share how we benefit internally from OTRS and organization in times of crisis.
Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
Customer needs have changed dramatically in recent years. What options do smaller companies in particular have to respond to these changes?
When introducing a CMDB, there are a few things to keep in mind to ensure that it delivers the desired results.
Is it time to bring on seasonal employees? Use automated processes to help keep work moving quickly and ensure customer happiness.
Why is the cooperation with a grey market provider a risk? What problems can occur if you work with such a solution?