07/09/2020 | OTRS Experts Three Tips for Making Better Use of the OTRS Customer Service Center The OTRS Customer Service Center is where customers can contact you. So design it according to your requirements and those of your customers.
20/05/2020 | Saskia Stähle-Thamm Customer Service in Everyday Corona Life The customer is king. Even in Corona times? Yes! Now it is even more important to make the customer the center of attention. 4 tips to keep the customer king.
13/05/2020 | Enrico Schwenke The Best Possible Service Even in Times of Crisis – How Our Customer Solution Team Succeeds OTRS Insights. Today, we share how we benefit internally from OTRS and organization in times of crisis.
04/05/2020 | Nils Leideck Improve Call Center Efficiency: Process Management is The Key Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
27/04/2020 | Enrico Schwenke Customer needs now and then Customer needs have changed dramatically in recent years. What options do smaller companies in particular have to respond to these changes?
02/03/2020 | Guest Author Successful CMDB Implementation – a Use Case When introducing a CMDB, there are a few things to keep in mind to ensure that it delivers the desired results.
08/10/2019 | Saskia Stähle-Thamm The First OTRS Security mini.Con All about our new exclusive event for IT Security Managers, CERTs, SOCs and PSIRTs.
02/09/2019 | Christopher Kuhn How to Use Automation to Ease the Stress of Working with Seasonal Employees Is it time to bring on seasonal employees? Use automated processes to help keep work moving quickly and ensure customer happiness.
15/07/2019 | Francisco Cruz Don’t Bet Your Business on a Grey Market Solution Why is the cooperation with a grey market provider a risk? What problems can occur if you work with such a solution?
08/07/2019 | Guest Author Facility Management Software – The Art of Organizing the Future Learn how one university made oversight of facility management activities much easier.
03/12/2018 | Christopher Kuhn Is Your Business Ready For Consumer-Driven Change? With the introduction of the DSGVO more people are sensitized to what happens with their data.