When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.
OTRSmag – The OTRS Blog
for today’s leaders
OTRSmag is packed with strategies and information
to help leaders excel in the areas of ITSM,
Corporate Security and Customer Service.
Tackle these five areas to make sure that your seasonal call center employees have a smooth transition.
Chat bots and optimized search functions are exciting for customer service organizations everywhere, yet companies need to lay some groundwork before the benefits of AI can really take root.