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              Guest Author
              Interested guest authors for our blog are welcome. Partners, customers or simply people who are interested in OTRS write about innovative topics that are relevant to our industry.

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              02/03/2020 | Guest Author
              Successful CMDB Implementation – a Use Case

              Successful CMDB Implementation – a Use Case

              When introducing a CMDB, there are a few things to keep in mind to ensure that it delivers the desired results.
              ITSM
              06/08/2018 | Guest Author
              A Lesson About Chatbot to Live Agent Handoff from My Teenage Son

              A Lesson About Chatbot to Live Agent Handoff from My Teenage Son

              When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.
              Customer Service
              25/06/2018 | Guest Author
              Five Building Blocks for Successful AI Adoption

              Five Building Blocks for Successful AI Adoption

              Chat bots and optimized search functions are exciting for customer service organizations everywhere, yet companies need to lay some groundwork before the benefits of AI can really take root.
              Customer Service

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