When companies enable their employees to work from home, there is an enormous CO2 savings potential. What are the ways to make the home office even greener?
Home office is currently the hot topic and companies need to find solutions quickly. OTRS as a service management solution can support you.
When introducing a CMDB, there are a few things to keep in mind to ensure that it delivers the desired results.
When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.
Tackle these five areas to make sure that your seasonal call center employees have a smooth transition.
Chat bots and optimized search functions are exciting for customer service organizations everywhere, yet companies need to lay some groundwork before the benefits of AI can really take root.