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              Human Resources

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              14/12/2022 | Enrico Schwenke
              HR Processes – Digitization and Automation as the Key to Success

              HR Processes – Digitization and Automation as the Key to Success

              Today more than ever, HR management must be future-oriented. HR departments that are adapted to the times no longer have only administrative activities, but also contribute to the success of the company. Well-functioning and automated processes are prerequisites for this.
              Digital Transformation | General
              24/10/2022 | Enrico Schwenke
              HR Transformation – For Future-Oriented Personnel Management

              HR Transformation – For Future-Oriented Personnel Management

              Finding and retaining suitable employees is becoming increasingly difficult. Today more than ever, HR management must be fit for the future. To achieve this, HR transformation is essential. We take a look at why.
              Digital Transformation | General | Leadership
              18/08/2022 | Taylor Godbold
              Customer Service Templates

              Customer Service Templates

              Customer Service Templates provide OTRS agents with ready-to-use and customizable text templates. Keeping consistent information for the customer and saving admin time!
              Digital Transformation | General | ITSM | Leadership | OTRS in Action | Processes
              30/12/2019 | André Mindermann
              Reflections 2019: Business, Bias and Balance

              Reflections 2019: Business, Bias and Balance

              Our CEO André Mindermann looks back on 2019 and reflects on the most important highlights. In addition, he sets the focus for the year 2020.
              About OTRS Group
              23/12/2019 | Sabine Riedel
              Business Trends to Watch in 2020

              Business Trends to Watch in 2020

              What are the trends for 2020 when it comes to your company? We give you an overview.
              General
              02/12/2019 | Sabine Riedel
              How Leadership Styles Impact Team Success

              How Leadership Styles Impact Team Success

              Leadership style is much more than just a set of instructions or personal responsibilities or making decisions for the employees.
              Leadership
              28/10/2019 | Sabine Riedel
              How Digitalization Aids in Boosting Employee Morale

              How Digitalization Aids in Boosting Employee Morale

              It's not about how to win employees over to digital transformation, it's about what employees can gain from it.
              Digital Transformation
              19/08/2019 | Author OTRS
              “Why Marketing and Human Relations have the same roots and how to prepare well for coincidences…”

              “Why Marketing and Human Relations have the same roots and how to prepare well for coincidences…”

              Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.
              About OTRS Group
              12/06/2019 | Christopher Kuhn
              Improving Enterprise-Wide Service Operations

              Improving Enterprise-Wide Service Operations

              Have you ever thought about using ITIL to structure other areas of your business than IT?
              ITSM
              22/04/2019 | André Mindermann
              When are we free?

              When are we free?

              Everyone wants to be free. But does everyone have the same idea of freedom?
              General
              18/03/2019 | André Mindermann
              Silver Society – The young old people

              Silver Society – The young old people

              Older workers are often considered less efficient, less innovative in their thinking and not open to change. Is that true or do we have to change our attitude?
              Developing a Corporate Culture | General

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