Human Resources
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OTRS Customer Service Templates – Delivering Customer Satisfaction
Customer Service Templates provide OTRS agents with ready-to-use and customizable text templates. Keeping consistent information for the customer and saving admin time!
Why we should tackle diversity right now
The Corona crisis still dominates us. Is now the right time for diversity in the workplace? YES - and for the following reasons.
Diversity: Just Setting an Example Is Not Enough
We are dealing with the question of what is the situation regarding diversity in German companies? An insight.
Reflections 2019: Business, Bias and Balance
Our CEO André Mindermann looks back on 2019 and reflects on the most important highlights. In addition, he sets the focus for the year 2020.
Business Trends to Watch in 2020
What are the trends for 2020 when it comes to your company? We give you an overview.
How Leadership Styles Impact Team Success
Leadership style is much more than just a set of instructions or personal responsibilities or making decisions for the employees.
How Digitalization Aids in Boosting Employee Morale
It's not about how to win employees over to digital transformation, it's about what employees can gain from it.
“Why Marketing and Human Relations have the same roots and how to prepare well for coincidences…”
Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.
Facility Management Software – The Art of Organizing the Future
Learn how one university made oversight of facility management activities much easier.
Improving Enterprise-Wide Service Operations
Have you ever thought about using ITIL to structure other areas of your business than IT?
5 Ways to Avoid Seasonal Customer Service Problems
From long Easter weekends to summer vacations, it's time for customer service teams to help seasonal employees get up to speed fast.
Silver Society – The young old people
Older workers are often considered less efficient, less innovative in their thinking and not open to change. Is that true or do we have to change our attitude?
Can Your Company Stay Productive with Flu Season Ahead?
Illness time is approaching and downtime is increasing - how companies can prepare to stay productive.
Working in the home office –
curse or blessing?
What companies should do to make employees productive from home.
