What is the state of workflows and business process automation in companies? The latest OTRS Spotlight looks at obstacles and BPM trends.
Artificial intelligence has been part of our lives for a long time. What exactly do we mean by this, how is machine learning to be classified and is AI used everywhere?
What influence does the corona crisis have on the trend ITSM, and why could ITSM become more popular or even more important as a result of the pandemic?
Are you planning budget for 2021? We give you 7 tips on what you should pay attention to now and what you shouldn't cut costs on.
The OTRS Customer Service Center is where customers can contact you. So design it according to your requirements and those of your customers.
Having a high turnover rate is costly for businesses and destroys team morale. Learn how to avoid stress in customer service teams.
Building processes in OTRS? A piece of cake with good preparation. We show you 10 steps that are part of a good preparation.
The customer is king. Even in Corona times? Yes! Now it is even more important to make the customer the center of attention. 4 tips to keep the customer king.
Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
In a state of emergency, such as the current situation caused by COVID-19, special measures are needed to maintain productivity.
Home office is currently the hot topic and companies need to find solutions quickly. OTRS as a service management solution can support you.
Navigating public sector services often feels like the complete opposite of a good customer experience. In 2020, why is this still the case?
Is it time to bring on seasonal employees? Use automated processes to help keep work moving quickly and ensure customer happiness.
Cross-functional teams can bring great added value to the company. If you want to exploit the full potential, you should consider a few points.