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              13/12/2021 | Enrico Schwenke
              Business Process Automation Trends: Where Do Companies Stand?

              Business Process Automation Trends: Where Do Companies Stand?

              What is the state of workflows and business process automation in companies? The latest OTRS Spotlight looks at obstacles and BPM trends.
              Digital Transformation | General
              30/11/2021 | Francisco Cruz
              What is important in customer service as the company grows?

              What is important in customer service as the company grows?

              What are the challenges for customer service in growing companies, and how can they be met?
              Customer Service | Digital Transformation | General
              29/11/2021 | Andreas Bender
              Resource Management Improves Business Efficiency

              Resource Management Improves Business Efficiency

              Drive efficiency with resource management. Understand what risks exist and how to avoid these.
              General
              28/06/2021 | Nils Leideck
              How artificial is artificial intelligence?

              How artificial is artificial intelligence?

              Artificial intelligence has been part of our lives for a long time. What exactly do we mean by this, how is machine learning to be classified and is AI used everywhere?
              Digital Transformation
              31/03/2021 | Andreas Bender
              Experiences with OTRS 8 After One Year

              Experiences with OTRS 8 After One Year

              How modern OTRS 8 gives customers more flexibility, speed and customization.
              OTRS in Action | Using OTRS
              21/10/2020 | Luciano Alves De Oliveira
              7 Cost-Cutting Measures That Put Your Business At Risk

              7 Cost-Cutting Measures That Put Your Business At Risk

              Are you planning budget for 2023? We give you 7 tips on what you should pay attention to now and what you shouldn't cut costs on.
              General
              06/07/2020 | Christopher Kuhn
              How to Avoid Stress in Customer Service Teams

              How to Avoid Stress in Customer Service Teams

              Having a high turnover rate is costly for businesses and destroys team morale. Learn how to avoid stress in customer service teams.
              Customer Service
              08/06/2020 | OTRS Experts
              10 Steps to Process Design Preparation for OTRS Process Management

              10 Steps to Process Design Preparation for OTRS Process Management

              Building processes in OTRS? A piece of cake with good preparation. We show you 10 steps that are part of a good preparation.
              Using OTRS
              04/05/2020 | Nils Leideck
              Improve Call Center Efficiency: Process Management is The Key

              Improve Call Center Efficiency: Process Management is The Key

              Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
              Customer Service
              16/03/2020 | Christopher Kuhn
              Slower Customer Experience Adoption in Public Sector Organizations

              Slower Customer Experience Adoption in Public Sector Organizations

              Navigating public sector services often feels like the complete opposite of a good customer experience. In 2020, why is this still the case?
              Customer Service
              20/01/2020 | Sabine Riedel
              How Digital Transformation Is Impacting the Public Sector

              How Digital Transformation Is Impacting the Public Sector

              About the difficulties of the public sector in implementing the digital transformation.
              Digital Transformation
              23/07/2019 | Sabine Riedel
              Best Practice Tips for BuildingCross-functional Teams (XFTs)

              Best Practice Tips for Building
              Cross-functional Teams (XFTs)

              Cross-functional teams can bring great added value to the company. If you want to exploit the full potential, you should consider a few points.
              Leadership
              12/06/2019 | Christopher Kuhn
              Improving Enterprise-Wide Service Operations

              Improving Enterprise-Wide Service Operations

              Have you ever thought about using ITIL to structure other areas of your business than IT?
              ITSM
              15/04/2019 | Francisco Cruz
              How ITIL 4 Increases Business Flexibility

              How ITIL 4 Increases Business Flexibility

              ITIL 4 can help you to break out of silo thinking through more flexibility.
              Corporate Security
              07/01/2019 | Sabine Riedel
              4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation

              4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation

              We will show you what actions you can take to drive digital change.
              Digital Transformation

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