optimization Archive | OTRS

How ITIL v4 Increases Business Flexibility

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15/04/2019 | Francisco Cruz

How ITIL v4 Increases Business Flexibility

ITIL v4 can help you to break out of silo thinking through more flexibility.

01/04/2019 | Nils Leideck

4 Ways Service Management Software Helps Break Down Silos

We show you which possibilities arise with the use of a service management software.

07/01/2019 | Sabine Riedel

4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation

We will show you what actions you can take to drive digital change.

19/11/2018 | Saskia Stähle-Thamm

Make Work Merry

Boost Productivity by Creating a Happy Workplace.

05/11/2018 | Saskia Stähle-Thamm

How did ITIL originate?
What significance does it have today?

ITIL through the years – the importance of ITIL for IT service management

18/06/2018 | Guest Author

5 Key Questions to Evaluate Before Implementing ITSM Programs

The implementation of IT Service Management programs makes your service more efficient and cost-effective. Before implementation, you should first deal with the following 5 key questions.