OTRS 8 was designed using Security by Design principles. Read what has changed in the new release.
We talked to our internal experts to find out what are their influential technology topics for 2020.
Defined processes have the biggest impact on being able to react swiftly to incidents in incident management.
Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.
If you're considering a cloud-based option for your business, take time to ask your provider the following 12 questions to keep your data safe.