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              01/11/2021 | Andreas Bender
              Problem Management Benefits Your Team and Customers

              Problem Management Benefits Your Team and Customers

              Problem management is among the ITIL® service management practices. What is it? How does it help service organizations and customers?
              ITSM | OTRS in Action | Using OTRS
              02/06/2021 | Daphne Sim
              True or False: It Costs More to Work with a Solution Expert

              True or False: It Costs More to Work with a Solution Expert

              When you are a business and spend money to have a product implemented, trial/error, exploration or educated guessing lead to lots of rework and costly mistakes. How can you avoid this?
              Digital Transformation | General
              04/05/2021 | Nils Leideck
              Where Does the Term Ticketing System Come From and Does It Even Fit Today?

              Where Does the Term Ticketing System Come From and Does It Even Fit Today?

              Ticketing systems have become established. Not only in IT, but in almost all areas of a company. But should we really still call them ticketing systems?
              OTRS in Action | Using OTRS

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