01/11/2021 | Andreas Bender Problem Management Benefits Your Team and Customers Problem management is among the ITIL® service management practices. What is it? How does it help service organizations and customers?
02/06/2021 | Daphne Sim True or False: It Costs More to Work with a Solution Expert When you are a business and spend money to have a product implemented, trial/error, exploration or educated guessing lead to lots of rework and costly mistakes. How can you avoid this?
04/05/2021 | Nils Leideck Where Does the Term Ticketing System Come From and Does It Even Fit Today? Ticketing systems have become established. Not only in IT, but in almost all areas of a company. But should we really still call them ticketing systems?
