12/11/2018 | Sabine Riedel The Impact of Digital Transformation on Customer Service Teams How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
17/09/2018 | Saskia Stähle-Thamm Be efficient with 100 emails a day? Get tips to help! Here are some tips to structure your day so that you have as much time as possible for your core tasks.
02/07/2018 | Guest Author Halfway to the Holidays: 5 Things That Make Holidays Easier for Seasonal Call Center Employees Tackle these five areas to make sure that your seasonal call center employees have a smooth transition.
