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              06/07/2020 | Christopher Kuhn
              How to Avoid Stress in Customer Service Teams

              How to Avoid Stress in Customer Service Teams

              Having a high turnover rate is costly for businesses and destroys team morale. Learn how to avoid stress in customer service teams.
              Customer Service
              04/05/2020 | Nils Leideck
              Improve Call Center Efficiency: Process Management is The Key

              Improve Call Center Efficiency: Process Management is The Key

              Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
              Customer Service
              12/11/2018 | Sabine Riedel
              The Impact of Digital Transformation on Customer Service Teams

              The Impact of Digital Transformation on Customer Service Teams

              How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
              Digital Transformation
              17/09/2018 | Author OTRS
              Be efficient with 100 emails a day? Get tips to help!

              Be efficient with 100 emails a day? Get tips to help!

              Here are some tips to structure your day so that you have as much time as possible for your core tasks.
              Customer Service

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