call center Archive | OTRS

How to Use Automation to Ease the Stress of Working with Seasonal Employees

02/09/2019 | Christopher Kuhn

How to Use Automation to Ease the Stress of Working with Seasonal Employees

Is it time to bring on seasonal employees? Use automated processes to help keep work moving quickly and ensure customer happiness.

12/11/2018 | Sabine Riedel

The Impact of Digital Transformation on Customer Service Teams

How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.

17/09/2018 | Saskia Stähle-Thamm

Be efficient with 100 emails a day? Get tips to help!

Here are some tips to structure your day so that you have as much time as possible for your core tasks.

02/07/2018 | Guest Author

Halfway to the Holidays: 5 Things That Make Holidays Easier for Seasonal Call Center Employees

Tackle these five areas to make sure that your seasonal call center employees have a smooth transition.