06/07/2020 | Christopher Kuhn How to Avoid Stress in Customer Service Teams Having a high turnover rate is costly for businesses and destroys team morale. Learn how to avoid stress in customer service teams.
29/06/2020 | Nils Leideck Individual Customer Needs Require Solutions To meet all challenges, companies must adapt systems, procedures and processes and change them over time. Today, solutions are in demand.
04/05/2020 | Nils Leideck Improve Call Center Efficiency: Process Management is The Key Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
02/09/2019 | Christopher Kuhn How to Use Automation to Ease the Stress of Working with Seasonal Employees Is it time to bring on seasonal employees? Use automated processes to help keep work moving quickly and ensure customer happiness.
12/11/2018 | Sabine Riedel The Impact of Digital Transformation on Customer Service Teams How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
17/09/2018 | Saskia Stähle-Thamm Be efficient with 100 emails a day? Get tips to help! Here are some tips to structure your day so that you have as much time as possible for your core tasks.
02/07/2018 | Guest Author Halfway to the Holidays: 5 Things That Make Holidays Easier for Seasonal Call Center Employees Tackle these five areas to make sure that your seasonal call center employees have a smooth transition.