Taking a Look at 2021
What trends will shape your IT organization or business in the upcoming year? Christopher Kuhn, COO OTRS Group, gives an outlook.
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IT Security Considerations When Working Remotely
Our webinar on IT security answered some of the most important questions, especially regarding mobile working, including a video.
Introduction to Successful Incident Management
How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
Buy Safely Online – With These Tips There Should Be No Unpleasant Surprises
More and more shopping takes place online. But it is also becoming less secure. What do buyers have to do to buy safely online?
IT Security in Times of Corona
To what extent does the corona virus endanger IT security, and what should one pay attention to in order to counteract risks?
Study Results: 66% of IT managers see increased security incidents in last six months
The fear that hackers have an easier job while the majority of office workers work in the home office has, unfortunately, been confirmed.
Individual Customer Needs Require Solutions
To meet all challenges, companies must adapt systems, procedures and processes and change them over time. Today, solutions are in demand.
Security by Design in OTRS 8
OTRS 8 was designed using Security by Design principles. Read what has changed in the new release.
Has the Public Sector Embraced Cloud-based SaaS?
The public sector has been slowly moving towards cloud-based SaaS solutions. Learn about steps providers take to address common questions.
How public authorities should deal with security risks
Tighter security measures apply to critical infrastructures. We provide recommendations for risk management.
CCPA Continues GDPR Trends
The CCPA went into effect on January 1, 2020. What will it mean to businesses?
Talking About Tech Trends: OTRS Experts Weigh In for 2020
We talked to our internal experts to find out what are their influential technology topics for 2020.
Make the Right Play: Document and Automate Incident Response Processes
Defined processes have the biggest impact on being able to react swiftly to incidents in incident management.
Tips for dealing with IT security incidents
OTRS study: The majority of companies report a weekly security incident.
The First OTRS Security mini.Con
All about our new exclusive event for IT Security Managers, CERTs, SOCs and PSIRTs.
Is Your Data At Risk Because of Working with a Grey Market Provider?
Data security and data protection are among the most important concerns of IT professionals. But why is this so critical for grey market providers in particular?
Five safety tips for digital workers on the move
There are more security threats outside the office than we think.
Infrastructure Security Requires Team Work
Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.
Cloud or no cloud –
that is the question!
OTRS offers both.
Asking whether or not the cloud is the best option for you? Consider this.
What is the California Consumer
Privacy Act?
Last year, the EU implemented the GDPR, countries around the world began implementing their own data protection laws, as did the United States with the CCPA.
GDPR: Here come the fines…
The GDPR has been active since May 2018 and the first large fines have now been imposed.
IT Focus in 2019: What Are the Top Priorities for German and American CIOs?
The differences between Germany and the USA are small, and one sector stands out the most.
