Individual Customer Needs Require Solutions
To meet all challenges, companies must adapt systems, procedures and processes and change them over time. Today, solutions are in demand.
data security
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Security by Design in OTRS 8
OTRS 8 was designed using Security by Design principles. Read what has changed in the new release.
Has the Public Sector Embraced Cloud-based SaaS?
The public sector has been slowly moving towards cloud-based SaaS solutions. Learn about steps providers take to address common questions.
How public authorities should deal with security risks
Tighter security measures apply to critical infrastructures. We provide recommendations for risk management.
CCPA Continues GDPR Trends
The CCPA went into effect on January 1, 2020. What will it mean to businesses?
Talking About Tech Trends: OTRS Experts Weigh In for 2020
We talked to our internal experts to find out what are their influential technology topics for 2020.
Make the Right Play: Document and Automate Incident Response Processes
Defined processes have the biggest impact on being able to react swiftly to incidents in incident management.
Tips for dealing with IT security incidents
OTRS study: The majority of companies report a weekly security incident.
The First OTRS Security mini.Con
All about our new exclusive event for IT Security Managers, CERTs, SOCs and PSIRTs.
Is Your Data At Risk Because of Working with a Grey Market Provider?
Data security and data protection are among the most important concerns of IT professionals. But why is this so critical for grey market providers in particular?
Five safety tips for digital workers on the move
There are more security threats outside the office than we think.
Infrastructure Security Requires Team Work
Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.
Cloud or no cloud –
that is the question!
OTRS offers both.
Asking whether or not the cloud is the best option for you? Consider this.
What is the California Consumer
Privacy Act?
Last year, the EU implemented the GDPR, countries around the world began implementing their own data protection laws, as did the United States with the CCPA.
GDPR: Here come the fines…
The GDPR has been active since May 2018 and the first large fines have now been imposed.
IT Focus in 2019: What Are the Top Priorities for German and American CIOs?
The differences between Germany and the USA are small, and one sector stands out the most.
