Academy The Academy offers training classes to help teams and admins maximize the use of their OTRS instance.
01/11/2021 | Andreas Bender Problem Management Benefits Your Team and Customers Problem management is among the ITIL® service management practices. What is it? How does it help service organizations and customers?
04/11/2020 | Jens Bothe Security Incident Management Process – Planning and Implementation How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?