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              42
              13/12/2021 | Enrico Schwenke
              Business Process Automation Trends: Where Do Companies Stand?

              Business Process Automation Trends: Where Do Companies Stand?

              What is the state of workflows and business process automation in companies? The latest OTRS Spotlight looks at obstacles and BPM trends.
              Digital Transformation | General
              30/11/2021 | Francisco Cruz
              What is important in customer service as the company grows?

              What is important in customer service as the company grows?

              What are the challenges for customer service in growing companies, and how can they be met?
              Customer Service | Digital Transformation | General
              29/11/2021 | Andreas Bender
              Resource Management Improves Business Efficiency

              Resource Management Improves Business Efficiency

              Drive efficiency with resource management. Understand what risks exist and how to avoid these.
              General
              20/09/2021 | Daphne Sim
              3 Ways Investing in Customer Service Increases Sales

              3 Ways Investing in Customer Service Increases Sales

              Good customer service is half the battle. Learn three tips on how to use it to boost your sales.
              Customer Service
              30/08/2021 | Luciano Alves De Oliveira
              Which is Better for a Growing Company: Software, Service or a Complete Solution?

              Which is Better for a Growing Company: Software, Service or a Complete Solution?

              What technology options do companies face as they try to manage growth?
              General
              31/03/2021 | Andreas Bender
              Experiences with OTRS 8 After One Year

              Experiences with OTRS 8 After One Year

              How modern OTRS 8 gives customers more flexibility, speed and customization.
              OTRS in Action | Using OTRS
              08/03/2021 | Jens Bothe
              Cyber security and Cyberattacks: Investments that pay off

              Cyber security and Cyberattacks: Investments that pay off

              The digitization of business is picking up speed. Find out why cyber security should not be neglected here.
              Corporate Security
              04/01/2021 | André Mindermann
              Ethically Navigating the Complexities of Corporate Leadership

              Ethically Navigating the Complexities of Corporate Leadership

              What does it mean to holistically evaluate the success of a company?
              Leadership
              22/12/2020 | Christopher Kuhn
              Taking a Look at 2021

              Taking a Look at 2021

              What trends will shape your IT organization or business in the upcoming year? Christopher Kuhn, COO OTRS Group, gives an outlook.
              General
              28/10/2020 | Sabine Riedel
              Successful Teams – International And Remote

              Successful Teams – International And Remote

              What is important for international and remote teams? What should you pay attention to?
              Leadership
              21/10/2020 | Luciano Alves De Oliveira
              7 Cost-Cutting Measures That Put Your Business At Risk

              7 Cost-Cutting Measures That Put Your Business At Risk

              Are you planning budget for 2023? We give you 7 tips on what you should pay attention to now and what you shouldn't cut costs on.
              General
              14/09/2020 | Sabine Riedel
              New Skills Leaders Need When Managing Remote Employees

              New Skills Leaders Need When Managing Remote Employees

              What new skills are needed now that leaders are managing remote employees more frequently?
              Leadership
              20/07/2020 | Sabine Riedel
              Building a Digital Roadmap: 5 Lessons From OTRS Group’s Digital Transformation

              Building a Digital Roadmap: 5 Lessons From OTRS Group’s Digital Transformation

              Building a roadmap to drive digital transformation can be tricky. Consider these five lessons as you consider what to include.
              Digital Transformation
              22/06/2020 | Sabine Riedel
              What Does Gender Equality in the Workplace Mean?

              What Does Gender Equality in the Workplace Mean?

              Are we asking the right questions when it comes to gender equality in the workplace?
              Developing a Corporate Culture
              20/04/2020 | Author OTRS
              Why a good corporate culture pays off now

              Why a good corporate culture pays off now

              Innovative communication tools are necessary for efficient and pleasant work in the home office, but corporate culture is just as important.
              Developing a Corporate Culture
              06/04/2020 | Sabine Riedel
              Dealing with Work/Life Blending and Changes in Your Professional Life

              Dealing with Work/Life Blending and Changes in Your Professional Life

              We asked our female employees how they deal with work-life blending and what is important to them in this regard.
              About OTRS Group
              30/12/2019 | André Mindermann
              Reflections 2019: Business, Bias and Balance

              Reflections 2019: Business, Bias and Balance

              Our CEO André Mindermann looks back on 2019 and reflects on the most important highlights. In addition, he sets the focus for the year 2020.
              About OTRS Group
              23/12/2019 | Sabine Riedel
              Business Trends to Watch in 2020

              Business Trends to Watch in 2020

              What are the trends for 2020 when it comes to your company? We give you an overview.
              General
              02/12/2019 | Sabine Riedel
              How Leadership Styles Impact Team Success

              How Leadership Styles Impact Team Success

              Leadership style is much more than just a set of instructions or personal responsibilities or making decisions for the employees.
              Leadership
              09/09/2019 | Author OTRS
              “My dream is to run a farm on my own one day.”

              “My dream is to run a farm on my own one day.”

              Eight answers from our COO Christopher Kuhn.
              About OTRS Group
              29/08/2019 | Author OTRS
              OTRS Company Event 2019

              OTRS Company Event 2019

              The group celebrated its 9th international Company Event, which focused on the company's mission statement.
              About OTRS Group
              19/08/2019 | Author OTRS
              “Why Marketing and Human Relations have the same roots and how to prepare well for coincidences…”

              “Why Marketing and Human Relations have the same roots and how to prepare well for coincidences…”

              Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.
              About OTRS Group
              07/08/2019 | Author OTRS
              “In a way, I’ve become a pilot…why?“

              “In a way, I’ve become a pilot…why?“

              Eight answers from our CEO André Mindermann.
              About OTRS Group
              30/07/2019 | Author OTRS
              OTRS Group Nourishes the Hearts of Employees

              OTRS Group Nourishes the Hearts of Employees

              On Tuesday, July 30, a team of OTRS Group employees gathered in Rock Hill, SC, to help out at the Dorothy Day Soup Kitchen.
              About OTRS Group
              23/07/2019 | Sabine Riedel
              Best Practice Tips for BuildingCross-functional Teams (XFTs)

              Best Practice Tips for Building
              Cross-functional Teams (XFTs)

              Cross-functional teams can bring great added value to the company. If you want to exploit the full potential, you should consider a few points.
              Leadership
              01/07/2019 | André Mindermann
              Building a Business in Asia

              Building a Business in Asia

              Udo Kampelmann, Managing Director OTRS ASIA, gives insights what is important if you want to start a business in Asia.
              General
              24/06/2019 | Author OTRS
              OTRS Helps at WiesbadenChildren’s Hospice

              OTRS Helps at Wiesbaden
              Children’s Hospice

              This was no ordinary working day for the employee of OTRS at the children's hospice Bärenherz in Wiesbaden.
              About OTRS Group
              17/06/2019 | Sabine Riedel
              Top 3 Mistakes Made WhenImplementing Digital Transformation Initiatives

              Top 3 Mistakes Made When
              Implementing Digital Transformation Initiatives

              We show you which 3 mistakes are often made by companies when it comes to digital transformation.
              Digital Transformation
              14/05/2019 | Sabine Riedel
              How to Build Global Teams that Work

              How to Build Global Teams that Work

              More and more companies act globally today. But the collaboration of international teams is characterized by different challenges, which must be mastered.
              Digital Transformation
              29/04/2019 | Sabine Riedel
              What Is Digitalization Compared to Digital Transformation?

              What Is Digitalization Compared to Digital Transformation?

              What does digitalization have to do with digital transformation? And what is the difference?
              Digital Transformation
              22/04/2019 | André Mindermann
              When are we free?

              When are we free?

              Everyone wants to be free. But does everyone have the same idea of freedom?
              General
              15/04/2019 | Francisco Cruz
              How ITIL 4 Increases Business Flexibility

              How ITIL 4 Increases Business Flexibility

              ITIL 4 can help you to break out of silo thinking through more flexibility.
              Corporate Security
              08/04/2019 | Author OTRS
              Girl Power Creates a PositiveAtmosphere at OTRS

              Girl Power Creates a Positive
              Atmosphere at OTRS

              OTRS participates in Girls´Day for the first time.
              About OTRS Group
              18/03/2019 | André Mindermann
              Silver Society – The young old people

              Silver Society – The young old people

              Older workers are often considered less efficient, less innovative in their thinking and not open to change. Is that true or do we have to change our attitude?
              Developing a Corporate Culture | General
              21/01/2019 | Author OTRS
              Social on Ice

              Social on Ice

              OTRS AG gave children from Arche Grießheim a day of ice skating.
              About OTRS Group
              14/01/2019 | Author OTRS
              IT Focus in 2019: What Are the Top Priorities for German and American CIOs?

              IT Focus in 2019: What Are the Top Priorities for German and American CIOs?

              The differences between Germany and the USA are small, and one sector stands out the most.
              General | Leadership
              07/01/2019 | Sabine Riedel
              4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation

              4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation

              We will show you what actions you can take to drive digital change.
              Digital Transformation
              17/12/2018 | André Mindermann
              An Eventful 2018: the OTRS Year-in-Review

              An Eventful 2018:
              the OTRS Year-in-Review

              From strategy change over new locations to OTRS 7 - much has happened in the 15th year of OTRS.
              About OTRS Group
              12/11/2018 | Sabine Riedel
              The Impact of Digital Transformation on Customer Service Teams

              The Impact of Digital Transformation on Customer Service Teams

              How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
              Digital Transformation
              24/09/2018 | Sabine Riedel
              Is It Time to Hire a CDO?

              Is It Time to Hire a CDO?

              What is this new role? Why would you want one? What is the difference between that and CIO/CTO?
              Digital Transformation | ITSM
              17/09/2018 | Author OTRS
              Be efficient with 100 emails a day? Get tips to help!

              Be efficient with 100 emails a day? Get tips to help!

              Here are some tips to structure your day so that you have as much time as possible for your core tasks.
              Customer Service
              27/08/2018 | Author OTRS
              Full steam ahead: OTRS AG is 15 years old

              Full steam ahead: OTRS AG is 15 years old

              OTRS AG celebrates its 15-year success story with lots of fun and exciting highlights.
              About OTRS Group

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