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Business Process Automation Trends: Where Do Companies Stand?
What is the state of workflows and business process automation in companies? The latest OTRS Spotlight looks at obstacles and BPM trends.
What is important in customer service as the company grows?
What are the challenges for customer service in growing companies, and how can they be met?
Resource Management Improves Business Efficiency
Drive efficiency with resource management. Understand what risks exist and how to avoid these.
3 Ways Investing in Customer Service Increases Sales
Good customer service is half the battle. Learn three tips on how to use it to boost your sales.
Which is Better for a Growing Company: Software, Service or a Complete Solution?
What technology options do companies face as they try to manage growth?
10 Digital Transformation Tips for Startups
Digital transformation isn’t just a buzzword. It’s an organizational and cultural trend that every business needs to embrace. How do startups incorporate this transformation into their strategy?
Experiences with OTRS 8 After One Year
How modern OTRS 8 gives
customers more flexibility,
speed and customization.
Cyber security and Cyberattacks: Investments that pay off
The digitization of business is picking up speed. Find out why cyber security should not be neglected here.
6-step Plan for a Good CSR Strategy
How sustainable is a spontaneous donation? What could be a better strategy for 2021 that would help long-term? Read more about the 6-step plan.
Ethically Navigating the Complexities of Corporate Leadership
What does it mean to holistically evaluate the success of a company?
Taking a Look at 2021
What trends will shape your IT organization or business in the upcoming year? Christopher Kuhn, COO OTRS Group, gives an outlook.
How has Corona changed our working world in 2020? A look back and forward.
How do we end 2020? A reflection from our branch managers on the Corona crisis, the implications for them as well as trends and aspirations for the year ahead.
Successful Teams – International And Remote
What is important for international and remote teams? What should you pay attention to?
7 Cost-Cutting Measures That Put Your Business At Risk
Are you planning budget for 2021? We give you 7 tips on what you should pay attention to now and what you shouldn't cut costs on.
New Skills Leaders Need When Managing Remote Employees
What new skills are needed now that leaders are managing remote employees more frequently?
Building a Digital Roadmap: 5 Lessons From OTRS Group’s Digital Transformation
Building a roadmap to drive digital transformation can be tricky. Consider these five lessons as you consider what to include.
What Does Gender Equality in the Workplace Mean?
Are we asking the right questions when it comes to gender equality in the workplace?
Why a good corporate culture pays off now
Innovative communication tools are necessary for efficient and pleasant work in the home office, but corporate culture is just as important.
Dealing with Work/Life Blending and Changes in Your Professional Life
We asked our female employees how they deal with work-life blending and what is important to them in this regard.
How to stay productive even in times of crisis – 8 tips
In a state of emergency, such as the current situation caused by COVID-19, special measures are needed to maintain productivity.
Solving 5 Common Work At Home Concerns with OTRS
Home office is currently the hot topic and companies need to find solutions quickly. OTRS as a service management solution can support you.
Change Management Plan – Do You Really Need One?
Whether a change management plan makes sense and how it is set up, you can learn here.
“New Work” – Short-Term Trend or Must Have in 2020?
What is it about this trend and what are the challenges of New Work?
Reflections 2019: Business, Bias and Balance
Our CEO André Mindermann looks back on 2019 and reflects on the most important highlights. In addition, he sets the focus for the year 2020.
Business Trends to Watch in 2020
What are the trends for 2020 when it comes to your company? We give you an overview.
“It’s about realizing that the differences are keys to success”
Interview with Matheus Assis Baeta, General Manager for Brazil, on economic and cultural differences in the regions, tips for young entrepreneurs and statements about Samba.
How Leadership Styles Impact Team Success
Leadership style is much more than just a set of instructions or personal responsibilities or making decisions for the employees.
Tips for dealing with IT Security Incidents
OTRS study: The majority of companies report a weekly security incident.
“APAC is a very diversified region. Having one game plan could be misleading…”
Interview with Udo Kampelmann, Managing Director OTRS ASIA, about the challenges and successes in the APAC region.
OTRS Company Event 2019
The group celebrated its 9th international Company Event, which focused on the company's mission statement.
“Why Marketing and Human Relations have the same roots and how to prepare well for coincidences…”
Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.
OTRS Group Nourishes the Hearts of Employees
On Tuesday, July 30, a team of OTRS Group employees gathered in Rock Hill, SC, to help out at the Dorothy Day Soup Kitchen.
Best Practice Tips for Building
Cross-functional Teams (XFTs)
Cross-functional teams can bring great added value to the company. If you want to exploit the full potential, you should consider a few points.
Facility Management Software – The Art of Organizing the Future
Learn how one university made oversight of facility management activities much easier.
Building a Business in Asia
Udo Kampelmann, Managing Director OTRS ASIA, gives insights what is important if you want to start a business in Asia.
OTRS Helps at Wiesbaden
Children’s Hospice
This was no ordinary working day for the employee of OTRS at the children's hospice Bärenherz in Wiesbaden.
Top 3 Mistakes Made When
Implementing Digital Transformation Initiatives
We show you which 3 mistakes are often made by companies when it comes to digital transformation.
How to Build Global Teams that Work
More and more companies act globally today. But the collaboration of international teams is characterized by different challenges, which must be mastered.
What Is Digitalization Compared to Digital Transformation?
What does digitalization have to do with digital transformation? And what is the difference?
How ITIL 4 Increases Business Flexibility
ITIL 4 can help you to break out of silo thinking through more flexibility.
Silver Society – The young old people
Older workers are often considered less efficient, less innovative in their thinking and not open to change. Is that true or do we have to change our attitude?
IT Focus in 2019: What Are the Top Priorities for German and American CIOs?
The differences between Germany and the USA are small, and one sector stands out the most.
4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation
We will show you what actions you can take to drive digital change.
An Eventful 2018:
the OTRS Year-in-Review
From strategy change over new locations to OTRS 7 - much has happened in the 15th year of OTRS.
Can Your Company Stay Productive with Flu Season Ahead?
Illness time is approaching and downtime is increasing - how companies can prepare to stay productive.
The Impact of Digital Transformation on Customer Service Teams
How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
Rethink Creating a Culture of Cybersecurity Awareness
Instead, to reduce the human-error risk, corporate leaders must look to significantly transform their business culture.
Working in the home office –
curse or blessing?
What companies should do to make employees productive from home.
Is It Time to Hire a CDO?
What is this new role? Why would you want one? What is the difference between that and CIO/CTO?
