What is the state of workflows and business process automation in companies? The latest OTRS Spotlight looks at obstacles and BPM trends.
Digital transformation isn’t just a buzzword. It’s an organizational and cultural trend that every business needs to embrace. How do startups incorporate this transformation into their strategy?
The digitization of business is picking up speed. Find out why cyber security should not be neglected here.
How sustainable is a spontaneous donation? What could be a better strategy for 2021 that would help long-term? Read more about the 6-step plan.
What trends will shape your IT organization or business in the upcoming year? Christopher Kuhn, COO OTRS Group, gives an outlook.
How do we end 2020? A reflection from our branch managers on the Corona crisis, the implications for them as well as trends and aspirations for the year ahead.
Are you planning budget for 2021? We give you 7 tips on what you should pay attention to now and what you shouldn't cut costs on.
Building a roadmap to drive digital transformation can be tricky. Consider these five lessons as you consider what to include.
Innovative communication tools are necessary for efficient and pleasant work in the home office, but corporate culture is just as important.
We asked our female employees how they deal with work-life blending and what is important to them in this regard.
In a state of emergency, such as the current situation caused by COVID-19, special measures are needed to maintain productivity.
Home office is currently the hot topic and companies need to find solutions quickly. OTRS as a service management solution can support you.
Our CEO André Mindermann looks back on 2019 and reflects on the most important highlights. In addition, he sets the focus for the year 2020.
Interview with Matheus Assis Baeta, General Manager for Brazil, on economic and cultural differences in the regions, tips for young entrepreneurs and statements about Samba.
Leadership style is much more than just a set of instructions or personal responsibilities or making decisions for the employees.
Interview with Udo Kampelmann, Managing Director OTRS ASIA, about the challenges and successes in the APAC region.
The group celebrated its 9th international Company Event, which focused on the company's mission statement.
Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.
On Tuesday, July 30, a team of OTRS Group employees gathered in Rock Hill, SC, to help out at the Dorothy Day Soup Kitchen.
Cross-functional teams can bring great added value to the company. If you want to exploit the full potential, you should consider a few points.
Udo Kampelmann, Managing Director OTRS ASIA, gives insights what is important if you want to start a business in Asia.
This was no ordinary working day for the employee of OTRS at the children's hospice Bärenherz in Wiesbaden.
More and more companies act globally today. But the collaboration of international teams is characterized by different challenges, which must be mastered.
Older workers are often considered less efficient, less innovative in their thinking and not open to change. Is that true or do we have to change our attitude?
Illness time is approaching and downtime is increasing - how companies can prepare to stay productive.
How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
Instead, to reduce the human-error risk, corporate leaders must look to significantly transform their business culture.
Here are some tips to structure your day so that you have as much time as possible for your core tasks.