More than ever, differentiation from the competition is based on customer service and the customer experience. In this context, the term CRM is heard more and more often. What exactly does it mean?
Customer Service Templates provide OTRS agents with ready-to-use and customizable text templates. Keeping consistent information for the customer and saving admin time!
Change Management enables the structured implementation of activities that are necessary to achieve the goals of an organization or company. Learn two of the most important models and reduce your company's risk during the change process. With the right software, you reduce the risks for your company in the change process.
If customers are regularly waiting for a response or applicants don't know the status of their application, it's probably time to look at process improvements and tools that can relieve employees of some of the administrative overload.
ISO 27001 certification signifies that a company or organization has established an ISMS that is in line with the international standard. Learn what you need to look out for and how to find the right ISMS solution to support certification efforts.
A step-by-step plan helps increase IT security in production. More than half of companies are not ideally prepared for an IT security incident.
Hybrid working, i.e. a mix of working from home and in the office, currently seems to be the most popular solution for employees. What steps do companies need to take to make this possible?
Digitalization in schools is still going slowly. What can be the right path to a digitalized school? Five tips.
Artificial intelligence has been part of our lives for a long time. What exactly do we mean by this, how is machine learning to be classified and is AI used everywhere?
Digital transformation isn’t just a buzzword. It’s an organizational and cultural trend that every business needs to embrace. How do startups incorporate this transformation into their strategy?
We cling to habits when we see in change a risk of losing our current status quo. Unfortunately, by doing so, we also miss the opportunity to improve the status quo.
More and more companies are opting for agile working. But what exactly does it mean, how can it be implemented successfully, and what are the difficulties?
Higher ed institutions are being forced to undergo digital transformation in the same way as all other industries right now.
It's time for IT organizations in the fintech industry to refocus and reprioritize. As they do so, ask these four questions.
Use automation to streamline and simplify your daily tasks and give your company’s operations a boost. Here are 10 business tasks to automate today.
How do we end 2020? A reflection from our branch managers on the Corona crisis, the implications for them as well as trends and aspirations for the year ahead.
What influence does the corona crisis have on the trend ITSM, and why could ITSM become more popular or even more important as a result of the pandemic?
Are you planning budget for 2021? We give you 7 tips on what you should pay attention to now and what you shouldn't cut costs on.
The fear that hackers have an easier job while the majority of office workers work in the home office has, unfortunately, been confirmed.
Changes are part of life. But what do you need to keep in mind when things change, especially when they come unexpectedly?
Digital transformation in progress? Learn about its impacts in a webinar with our Country Manager Singapore.
Building a roadmap to drive digital transformation can be tricky. Consider these five lessons as you consider what to include.
New Work has been a hot topic for a long time. The new working conditions resulting from the corona crisis are reigniting discussions about it.
Meeting with several colleagues are not possible these days. Nevertheless, it can be successfully arranged virtually. You just have to know how.
Today's situation is motivating us to transform customer service like never before. Learn more about how this will help your company grow.
How do mothers feel about Mother's Day at OTRS Group? They report on work schedules, role patterns and how to get back into work after parental leave, etc.
Customer needs have changed dramatically in recent years. What options do smaller companies in particular have to respond to these changes?
We asked our female employees how they deal with work-life blending and what is important to them in this regard.
In a state of emergency, such as the current situation caused by COVID-19, special measures are needed to maintain productivity.
Home office is currently the hot topic and companies need to find solutions quickly. OTRS as a service management solution can support you.
We talked to our internal experts to find out what are their influential technology topics for 2020.
Interview with Francisco Cruz, Managing Director OTRS S.A. de C.V. in Latin America, regarding industry needs, digital transformation and the role of OTRS.
It's not about how to win employees over to digital transformation, it's about what employees can gain from it.
Interview with Udo Kampelmann, Managing Director OTRS ASIA, about the challenges and successes in the APAC region.
Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.
Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.
More and more companies act globally today. But the collaboration of international teams is characterized by different challenges, which must be mastered.
How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
About the role that fear plays in accepting and adapting to the ideas behind digital transformation.