digital transformation
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What is CRM? How does it support customers and help the business?
More than ever, differentiation from the competition is based on customer service and the customer experience. In this context, the term CRM is heard more and more often. What exactly does it mean?
OTRS Customer Service Templates – Delivering Customer Satisfaction
Customer Service Templates provide OTRS agents with ready-to-use and customizable text templates. Keeping consistent information for the customer and saving admin time!
Change Management – Models, Processes and Software
Change Management enables the structured implementation of activities that are necessary to achieve the goals of an organization or company. Learn two of the most important models and reduce your company's risk during the change process. With the right software, you reduce the risks for your company in the change process.
How can smaller companies scale their technical needs?
If customers are regularly waiting for a response or applicants don't know the status of their application, it's probably time to look at process improvements and tools that can relieve employees of some of the administrative overload.
ISO 27001 Certification – What to Consider
ISO 27001 certification signifies that a company or organization has established an ISMS that is in line with the international standard. Learn what you need to look out for and how to find the right ISMS solution to support certification efforts.
Five-step Plan for IT Security in Manufacturing
A step-by-step plan helps increase IT security in production. More than half of companies are not ideally prepared for an IT security incident.
Is the hybrid work model the solution of the future?
Hybrid working, i.e. a mix of working from home and in the office, currently seems to be the most popular solution for employees. What steps do companies need to take to make this possible?
Digitalization in Schools: Five Tips for Implementation
Digitalization in schools is still going slowly. What can be the right path to a digitalized school? Five tips.
How artificial is artificial intelligence?
Artificial intelligence has been part of our lives for a long time. What exactly do we mean by this, how is machine learning to be classified and is AI used everywhere?
10 Digital Transformation Tips for Startups
Digital transformation isn’t just a buzzword. It’s an organizational and cultural trend that every business needs to embrace. How do startups incorporate this transformation into their strategy?
Change Management @ OTRS
We cling to habits when we see in change a risk of losing our
current status quo. Unfortunately, by doing so, we also miss
the opportunity to improve the status quo.
What does agile working mean? What are the benefits? Can tools help?
More and more companies are opting for agile working. But what exactly does it mean, how can it be implemented successfully, and what are the difficulties?
Service Management Principles Ease the Transition for Higher Education Students
Higher ed institutions are being forced to undergo
digital transformation in the same way as all other
industries right now.
4 Post-Pandemic Questions That Fintech IT Organizations Must Address
It's time for IT organizations in the fintech industry
to refocus and reprioritize. As they do so,
ask these four questions.
How To Use Intelligent Automation Apps In Business
Use automation to streamline and simplify your daily tasks and give your company’s operations a boost. Here are 10 business tasks to automate today.
How has Corona changed our working world in 2020? A look back and forward.
How do we end 2020? A reflection from our branch managers on the Corona crisis, the implications for them as well as trends and aspirations for the year ahead.
How Does a Pandemic Affect IT Service Management?
What influence does the corona crisis have on the trend ITSM, and why could ITSM become more popular or even more important as a result of the pandemic?
Successful Teams – International And Remote
What is important for international and remote teams? What should you pay attention to?
7 Cost-Cutting Measures That Put Your Business At Risk
Are you planning budget for 2021? We give you 7 tips on what you should pay attention to now and what you shouldn't cut costs on.
Study Results: 66% of IT managers see increased security incidents in last six months
The fear that hackers have an easier job while the majority of office workers work in the home office has, unfortunately, been confirmed.
Change – Success Depends On You
Changes are part of life. But what do you need to keep in mind when things change, especially when they come unexpectedly?
OTRS Asia’s Country Manager Singapore Discusses Digital Transformation
Digital transformation in progress? Learn about its impacts in a webinar with our Country Manager Singapore.
Building a Digital Roadmap: 5 Lessons From OTRS Group’s Digital Transformation
Building a roadmap to drive digital transformation can be tricky. Consider these five lessons as you consider what to include.
Does the Corona Crisis Accelerate the New Work Trend?
New Work has been a hot topic for a long time. The new working conditions resulting from the corona crisis are reigniting discussions about it.
Remote Team Off-Sites: How Can Virtual Off-Sites Take Place in Times of Corona?
Meeting with several colleagues are not possible these days. Nevertheless, it can be successfully arranged virtually. You just have to know how.
Customer Service Transformation Leads to Growth
Today's situation is motivating us to transform customer service like never before. Learn more about how this will help your company grow.
Mother’s Day 2020
How do mothers feel about Mother's Day at OTRS Group? They report on work schedules, role patterns and how to get back into work after parental leave, etc.
Customer needs now and then
Customer needs have changed dramatically in recent years. What options do smaller companies in particular have to respond to these changes?
Dealing with Work/Life Blending and Changes in Your Professional Life
We asked our female employees how they deal with work-life blending and what is important to them in this regard.
How to stay productive even in times of crisis – 8 tips
In a state of emergency, such as the current situation caused by COVID-19, special measures are needed to maintain productivity.
Solving 5 Common Work At Home Concerns with OTRS
Home office is currently the hot topic and companies need to find solutions quickly. OTRS as a service management solution can support you.
Change Management Plan – Do You Really Need One?
Whether a change management plan makes sense and how it is set up, you can learn here.
“New Work” – Short-Term Trend or Must Have in 2020?
What is it about this trend and what are the challenges of New Work?
How Digital Transformation Is Impacting the Public Sector
About the difficulties of the public sector in implementing the digital transformation.
Talking About Tech Trends: OTRS Experts Weigh In for 2020
We talked to our internal experts to find out what are their influential technology topics for 2020.
Business Trends to Watch in 2020
What are the trends for 2020 when it comes to your company? We give you an overview.
“Mexico’s economy is growing slowly…we provide the right solution for the challenges the region is facing.”
Interview with Francisco Cruz, Managing Director OTRS S.A. de C.V. in Latin America, regarding industry needs, digital transformation and the role of OTRS.
How Digitalization Aids in Boosting Employee Morale
It's not about how to win employees over to digital transformation, it's about what employees can gain from it.
“APAC is a very diversified region. Having one game plan could be misleading…”
Interview with Udo Kampelmann, Managing Director OTRS ASIA, about the challenges and successes in the APAC region.
“Why Marketing and Human Relations have the same roots and how to prepare well for coincidences…”
Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.
Five safety tips for digital workers on the move
There are more security threats outside the office than we think.
Facility Management Software – The Art of Organizing the Future
Learn how one university made oversight of facility management activities much easier.
Top 3 Mistakes Made When
Implementing Digital Transformation Initiatives
We show you which 3 mistakes are often made by companies when it comes to digital transformation.
Infrastructure Security Requires Team Work
Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.
How to Build Global Teams that Work
More and more companies act globally today. But the collaboration of international teams is characterized by different challenges, which must be mastered.
What Is Digitalization Compared to Digital Transformation?
What does digitalization have to do with digital transformation? And what is the difference?
Cloud or no cloud –
that is the question!
OTRS offers both.
Asking whether or not the cloud is the best option for you? Consider this.
IT Focus in 2019: What Are the Top Priorities for German and American CIOs?
The differences between Germany and the USA are small, and one sector stands out the most.
4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation
We will show you what actions you can take to drive digital change.
The Impact of Digital Transformation on Customer Service Teams
How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
Is It Time to Hire a CDO?
What is this new role? Why would you want one? What is the difference between that and CIO/CTO?
