14/12/2020 | Saskia Stähle-Thamm How has Corona changed our working world in 2020? A look back and forward. How do we end 2020? A reflection from our branch managers on the Corona crisis, the implications for them as well as trends and aspirations for the year ahead.
16/11/2020 | Nils Leideck How Does a Pandemic Affect IT Service Management? What influence does the corona crisis have on the trend ITSM, and why could ITSM become more popular or even more important as a result of the pandemic?
28/10/2020 | Sabine Riedel Successful Teams – International And Remote What is important for international and remote teams? What should you pay attention to?
21/10/2020 | Luciano Alves De Oliveira 7 Cost-Cutting Measures That Put Your Business At Risk Are you planning budget for 2021? We give you 7 tips on what you should pay attention to now and what you shouldn't cut costs on.
12/10/2020 | Jens Bothe Study Results: 66% of IT managers see increased security incidents in last six months The fear that hackers have an easier job while the majority of office workers work in the home office has, unfortunately, been confirmed.
21/09/2020 | Enrico Schwenke Change – Success Depends On You Changes are part of life. But what do you need to keep in mind when things change, especially when they come unexpectedly?
03/08/2020 | Author OTRS OTRS Asia’s Country Manager Singapore Discusses Digital Transformation Digital transformation in progress? Learn about its impacts in a webinar with our Country Manager Singapore.
20/07/2020 | Sabine Riedel Building a Digital Roadmap: 5 Lessons From OTRS Group’s Digital Transformation Building a roadmap to drive digital transformation can be tricky. Consider these five lessons as you consider what to include.
15/06/2020 | Saskia Stähle-Thamm Does the Corona Crisis Accelerate the New Work Trend? New Work has been a hot topic for a long time. The new working conditions resulting from the corona crisis are reigniting discussions about it.
25/05/2020 | Francisco Cruz Remote Team Off-Sites: How Can Virtual Off-Sites Take Place in Times of Corona? Meeting with several colleagues are not possible these days. Nevertheless, it can be successfully arranged virtually. You just have to know how.
18/05/2020 | Sabine Riedel Customer Service Transformation Leads to Growth Today's situation is motivating us to transform customer service like never before. Learn more about how this will help your company grow.
06/05/2020 | Saskia Stähle-Thamm Mother’s Day 2020 How do mothers feel about Mother's Day at OTRS Group? They report on work schedules, role patterns and how to get back into work after parental leave, etc.
27/04/2020 | Enrico Schwenke Customer needs now and then Customer needs have changed dramatically in recent years. What options do smaller companies in particular have to respond to these changes?
06/04/2020 | Sabine Riedel Dealing with Work/Life Blending and Changes in Your Professional Life We asked our female employees how they deal with work-life blending and what is important to them in this regard.
25/03/2020 | Enrico Schwenke How to stay productive even in times of crisis – 8 tips In a state of emergency, such as the current situation caused by COVID-19, special measures are needed to maintain productivity.
19/03/2020 | Guest Author Solving 5 Common Work At Home Concerns with OTRS Home office is currently the hot topic and companies need to find solutions quickly. OTRS as a service management solution can support you.
09/03/2020 | Sabine Riedel Change Management Plan – Do You Really Need One? Whether a change management plan makes sense and how it is set up, you can learn here.
24/02/2020 | Saskia Stähle-Thamm “New Work” – Short-Term Trend or Must Have in 2020? What is it about this trend and what are the challenges of New Work?
20/01/2020 | Sabine Riedel How Digital Transformation Is Impacting the Public Sector About the difficulties of the public sector in implementing the digital transformation.
06/01/2020 | Saskia Stähle-Thamm Talking About Tech Trends: OTRS Experts Weigh In for 2020 We talked to our internal experts to find out what are their influential technology topics for 2020.
23/12/2019 | Sabine Riedel Business Trends to Watch in 2020 What are the trends for 2020 when it comes to your company? We give you an overview.
18/11/2019 | Saskia Stähle-Thamm “Mexico’s economy is growing slowly…we provide the right solution for the challenges the region is facing.” Interview with Francisco Cruz, Managing Director OTRS S.A. de C.V. in Latin America, regarding industry needs, digital transformation and the role of OTRS.
28/10/2019 | Sabine Riedel How Digitalization Aids in Boosting Employee Morale It's not about how to win employees over to digital transformation, it's about what employees can gain from it.
01/10/2019 | Saskia Stähle-Thamm “APAC is a very diversified region. Having one game plan could be misleading…” Interview with Udo Kampelmann, Managing Director OTRS ASIA, about the challenges and successes in the APAC region.
19/08/2019 | Saskia Stähle-Thamm “Why Marketing and Human Relations have the same roots and how to prepare well for coincidences…” Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.
12/08/2019 | Jens Bothe Five safety tips for digital workers on the move There are more security threats outside the office than we think.
08/07/2019 | Guest Author Facility Management Software – The Art of Organizing the Future Learn how one university made oversight of facility management activities much easier.
17/06/2019 | Sabine Riedel Top 3 Mistakes Made WhenImplementing Digital Transformation Initiatives We show you which 3 mistakes are often made by companies when it comes to digital transformation.
27/05/2019 | Jens Bothe Infrastructure Security Requires Team Work Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.
14/05/2019 | Sabine Riedel How to Build Global Teams that Work More and more companies act globally today. But the collaboration of international teams is characterized by different challenges, which must be mastered.
29/04/2019 | Sabine Riedel What Is Digitalization Compared to Digital Transformation? What does digitalization have to do with digital transformation? And what is the difference?
04/03/2019 | Christopher Kuhn Cloud or no cloud –that is the question!OTRS offers both. Asking whether or not the cloud is the best option for you? Consider this.
14/01/2019 | Saskia Stähle-Thamm IT Focus in 2019: What Are the Top Priorities for German and American CIOs? The differences between Germany and the USA are small, and one sector stands out the most.
07/01/2019 | Sabine Riedel 4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation We will show you what actions you can take to drive digital change.
12/11/2018 | Sabine Riedel The Impact of Digital Transformation on Customer Service Teams How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
24/09/2018 | Sabine Riedel Is It Time to Hire a CDO? What is this new role? Why would you want one? What is the difference between that and CIO/CTO?
13/08/2018 | Sabine Riedel Why Digital Transformation Isn’t About Technology About the role that fear plays in accepting and adapting to the ideas behind digital transformation.
09/07/2018 | Sabine Riedel Digital Transformation Means Freedom Digital transformation encourages us to become more efficient through standardization, automation and the subsequent digitalization of these constantly recurring tasks and procedures.