Meeting with several colleagues are not possible these days. Nevertheless, it can be successfully arranged virtually. You just have to know how.
Today's situation is motivating us to transform customer service like never before. Learn more about how this will help your company grow.
How do mothers feel about Mother's Day at OTRS Group? They report on work schedules, role patterns and how to get back into work after parental leave, etc.
Customer needs have changed dramatically in recent years. What options do smaller companies in particular have to respond to these changes?
We asked our female employees how they deal with work-life blending and what is important to them in this regard.
In a state of emergency, such as the current situation caused by COVID-19, special measures are needed to maintain productivity.
Home office is currently the hot topic and companies need to find solutions quickly. OTRS as a service management solution can support you.
We talked to our internal experts to find out what are their influential technology topics for 2020.
Interview with Francisco Cruz, Managing Director OTRS S.A. de C.V. in Latin America, regarding industry needs, digital transformation and the role of OTRS.
It's not about how to win employees over to digital transformation, it's about what employees can gain from it.
Interview with Udo Kampelmann, Managing Director OTRS ASIA, about the challenges and successes in the APAC region.
Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.
Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.
More and more companies act globally today. But the collaboration of international teams is characterized by different challenges, which must be mastered.
How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
About the role that fear plays in accepting and adapting to the ideas behind digital transformation.