How has Corona changed our working world in 2020? A look back and forward.
How do we end 2020? A reflection from our branch managers on the Corona crisis, the implications for them as well as trends and aspirations for the year ahead.
digital transformation
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How Does a Pandemic Affect IT Service Management?
What influence does the corona crisis have on the trend ITSM, and why could ITSM become more popular or even more important as a result of the pandemic?
Successful Teams – International And Remote
What is important for international and remote teams? What should you pay attention to?
7 Cost-Cutting Measures That Put Your Business At Risk
Are you planning budget for 2021? We give you 7 tips on what you should pay attention to now and what you shouldn't cut costs on.
Study Results: 66% of IT managers see increased security incidents in last six months
The fear that hackers have an easier job while the majority of office workers work in the home office has, unfortunately, been confirmed.
Change – Success Depends On You
Changes are part of life. But what do you need to keep in mind when things change, especially when they come unexpectedly?
OTRS Asia’s Country Manager Singapore Discusses Digital Transformation
Digital transformation in progress? Learn about its impacts in a webinar with our Country Manager Singapore.
Building a Digital Roadmap: 5 Lessons From OTRS Group’s Digital Transformation
Building a roadmap to drive digital transformation can be tricky. Consider these five lessons as you consider what to include.
Does the Corona Crisis Accelerate the New Work Trend?
New Work has been a hot topic for a long time. The new working conditions resulting from the corona crisis are reigniting discussions about it.
Remote Team Off-Sites: How Can Virtual Off-Sites Take Place in Times of Corona?
Meeting with several colleagues are not possible these days. Nevertheless, it can be successfully arranged virtually. You just have to know how.
Customer Service Transformation Leads to Growth
Today's situation is motivating us to transform customer service like never before. Learn more about how this will help your company grow.
Mother’s Day 2020
How do mothers feel about Mother's Day at OTRS Group? They report on work schedules, role patterns and how to get back into work after parental leave, etc.
Customer needs now and then
Customer needs have changed dramatically in recent years. What options do smaller companies in particular have to respond to these changes?
Dealing with Work/Life Blending and Changes in Your Professional Life
We asked our female employees how they deal with work-life blending and what is important to them in this regard.
How to stay productive even in times of crisis – 8 tips
In a state of emergency, such as the current situation caused by COVID-19, special measures are needed to maintain productivity.
Solving 5 Common Work At Home Concerns with OTRS
Home office is currently the hot topic and companies need to find solutions quickly. OTRS as a service management solution can support you.
Change Management Plan – Do You Really Need One?
Whether a change management plan makes sense and how it is set up, you can learn here.
“New Work” – Short-Term Trend or Must Have in 2020?
What is it about this trend and what are the challenges of New Work?
How Digital Transformation Is Impacting the Public Sector
About the difficulties of the public sector in implementing the digital transformation.
Talking About Tech Trends: OTRS Experts Weigh In for 2020
We talked to our internal experts to find out what are their influential technology topics for 2020.
Business Trends to Watch in 2020
What are the trends for 2020 when it comes to your company? We give you an overview.
“Mexico’s economy is growing slowly…we provide the right solution for the challenges the region is facing.”
Interview with Francisco Cruz, Managing Director OTRS S.A. de C.V. in Latin America, regarding industry needs, digital transformation and the role of OTRS.
How Digitalization Aids in Boosting Employee Morale
It's not about how to win employees over to digital transformation, it's about what employees can gain from it.
“APAC is a very diversified region. Having one game plan could be misleading…”
Interview with Udo Kampelmann, Managing Director OTRS ASIA, about the challenges and successes in the APAC region.
“Why Marketing and Human Relations have the same roots and how to prepare well for coincidences…”
Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.
Five safety tips for digital workers on the move
There are more security threats outside the office than we think.
Facility Management Software – The Art of Organizing the Future
Learn how one university made oversight of facility management activities much easier.
Top 3 Mistakes Made When
Implementing Digital Transformation Initiatives
We show you which 3 mistakes are often made by companies when it comes to digital transformation.
Infrastructure Security Requires Team Work
Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.
How to Build Global Teams that Work
More and more companies act globally today. But the collaboration of international teams is characterized by different challenges, which must be mastered.
What Is Digitalization Compared to Digital Transformation?
What does digitalization have to do with digital transformation? And what is the difference?
Cloud or no cloud –
that is the question!
OTRS offers both.
Asking whether or not the cloud is the best option for you? Consider this.
IT Focus in 2019: What Are the Top Priorities for German and American CIOs?
The differences between Germany and the USA are small, and one sector stands out the most.
4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation
We will show you what actions you can take to drive digital change.
The Impact of Digital Transformation on Customer Service Teams
How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
Is It Time to Hire a CDO?
What is this new role? Why would you want one? What is the difference between that and CIO/CTO?
