CONTROL powered by OTRS:
an ISMS that complies with ISO/IEC 27001.

It's a ready-to-go ISMS that operates consistently,
transparently and with verifiable documentation.

Fully-documented ISMS operations with proven OTRS benefits

Business logic and thoroughness reviewed and confirmed
by FOX Certification as being successful in the operation of an ISMS.

Information security is critical in process management, especially when your business is committed to following ISO/IEC 27001. OTRS behaves as the foundation for mapping structured processes in an audit-proof manner. CONTROL powered by OTRS gives you a tool to fully meet ISO/IEC 27001 requirements.


What can CONTROL do?

CONTROL relies on the proven functionalities of OTRS and was specially developed to operate as an ISMS that complies with ISO/IEC 27001 specifications. This product offers you a complete, ready-to-use solution to implement an ISMS.

An ISMS is known to be a very complex system. CONTROL powered by OTRS provides structure to its processes. In this way, recurring processes can be fully automated and documented. Also, security-relevant information can be stored in an audit-proof manner. An optimally documented and structured ISMS simplifies your work and that of your certifier. CERT and BSI messages can be easily integrated into the processes, making them easy to understand. Between all of these, using a structured ISMS offers a time savings between 30-40%.

CONTROL powered by OTRS is the basis for any ISMS certification in accordance with ISO/IEC 27001.


  • Integration of CERT and BSI notifications
  • Easy access to other OTRS Instances (or other ticket systems)
  • Resource management
  • Easy integration of your existing assets
  • Build a knowledge base
  • Establish a CMDB
  • Documentation for internal and external audits
  • Risk assessment: Manage risks and opportunities, assess disruptions and failures
  • Complete compliance with all ISO/IEC 27001 specifications
  • Fully-structured and qualified processes, as well as optimal documentation, aid in certification efforts


  • Process know-how of OTRS Experts
  • Dedicated sever
  • Daily backup
  • Fully-managed solution

Our values and quality promises to you

  • Qualified documentation
  • Revision security, structure, automation
  • Data made available in a high-quality format
  • Structured mapping of your complex ISMS
  • Standardization and automation of recurring processes
  • Aligned with ISO/IEC 27001 certification requirements
  • Consolidate all security-relevant incidents into one location
  • CONTROL powered by OTRS is certified by FOX Certification

Want to learn more about
CONTROL powered by OTRS?