Mobile Work, Home Office, Telecommuting, Remote Work.
No longer a dream of the future when you use remote work software.
How does working from home work? How can mobile work be productive? How can encouraging remote employees add value? What makes remote work good? Questions and questions. With OTRS remote work software, many of these answers are built right in.
Worry about lack of communication and oversight are key reasons why remote work options have not been heavily adopted thus far. After all, how can you assure that work will be done to a high quality standard if there is little or no communication due to distance? This is among the problems that OTRS remote work software solves.
Centralized Request Management
OTRS gives home office workers the ability to work in a structured and effective way. With OTRS, every employee has all of his tasks in one view. Any To Dos are captured in a ticket and assigned to the responsible person. No matter if the communication is done via email, internal ticket, social media, self-service ticket or by phone, everything is noted in a centralized place.
Built-in Chat And Calendar
The chat and calendar functions allow each employee to see who is available when and by which channels they may be contacted. Persons actively working in OTRS are displayed as “online.” In the calendar, employees can indicate available and blocked times so that colleagues can easily find free slots for meetings or appointments.
Updated your workflows? No problem. Remote teams can work smoothly even when things change by using the process management module with automation. Simply make updates behind the scenes and requests keep moving seamlessly from one remote worker to then next.
Knowledge Base For Information Sharing
Questions that are quickly answered in the office by peeking your head through someone’s door can now be easily answered by an employee himself. Common questions, topics and information can be stored in the knowledge base. The added benefit is that colleagues are not disturbed and remain focused in their work.
Clear Oversight via Personalized Business Object Lists
Using business object lists lets you stay on top of what’s happening. Extensive filtering and sorting lets you check in on exactly the work you want to monitor. No need to worry about if the work is being done, if SLAs are being met or if a teammate is overloaded: You can quickly see it all, regardless of where you’re working.
Less Commute. More Advantage.
Keeps Data Secure, Just as Though You Were in The Office.
Remote work software must meet strict IT security requirements. OTRS does.
Keep data safe while employees work at home with:
- 2-factor authentication that ensures only fully authenticated employees can log on. In addition to the user name and password, a token is requested, which is constantly regenerated by an ISO-certified algorithm.
- Data transmissions from or to OTRS are fully encrypted via SSL.
- Speedy messaging and notification regarding security incidents are possible.
Of course, it’s important that employees also be educated about the importance of locking their monitor and never leaving work equipment unattended, as well as ensuring that IT equipment stays up-to-date.
Enhances Your Company's Sustainability Effort
Using remote work software to support employees in working from a home office helps contribute to sustainable environmental protection efforts. Look at the savings when comparing average values over a one year period for employees who work from a home office two days a week.
- On average, each employee spends two hours commuting per day.
- The average commute to and from work is 40 kilometers per day.
- This produces an average of 8 kilograms of CO2 per employee per day.
Over the year, each employee works approximately 220 days a year. When spending two days per week in the home office, this makes 88 days in the home office and 132 days in the office.
- 176 hours driving time
- 3520 kilometres
- 704 kilograms of CO2 emissions
Promotes Employee Flexibility, Mobility, Agility. Gain Freedom With Remote Work Software.
As mentioned above, two hours per day are saved by removing one’s commute. This leaves time for activities that reduce stress, help employees find balance, and result in the employee being far less prone to falling ill, both physically and mentally; it reduces employee absenteeism.
No matter whether your employees are Generation Y, millennials, CEO, first level agents, fathers or mothers, everyone just wants the freedom and flexibility to live a great life and reach their full potential, both professionally and privately. By investing in a remote work program, you offer this.
Today's employees are increasingly placing greater emphasis on their commitment to environmental protection and work/life balance when choosing their future employer. Remote work software allows you to offer both.