Academy The Academy offers training classes to help teams and admins maximize the use of their OTRS instance.
Interested in OTRS for Customer Service & Support? Our experts are happy to give you all the information about features and price plans.Feel free to fill in the form. All OTRS locations & contacts Twitter Facebook Instagram Youtube Linkedin I am interested in a solution for(Required)Please chooseOTRSCustomer Service and SupportCyber Defense and Security Incidents (STORM)HR ManagementISMSIT Service ManagementOffice ManagementTicketing SystemCompany SizeEmployees1-1011-5051-100101-500501-10001001-5000>5001I am interested in the following OTRS service packagePlease chooseSILVERGOLDTITANIUMPLATINUMMore than PLATINUMInterested in service levelPlease chooseSILVER (up to 50 employees)GOLD (up to 200 employees)TITANIUM (up to 500 employees)PLATINUM (500+ employees)Interested in service levelPlease chooseSILVER (up to 1,000 items)GOLD (up to 2,500 items)TITANIUM (up to 5,000 items)PLATINUM (10,000 items)Interested in service levelPlease chooseSILVER (up to 10 concurrent agents)GOLD (up to 50 concurrent agents)TITANIUM (up to 100 concurrent agents)PLATINUM (up to 200 concurrent agents)Interested in service levelPlease chooseSILVER (up to 10 concurrent agents)GOLD (up to 50 concurrent agents)TITANIUM (up to 100 concurrent agents)PLATINUM (200+ concurrent agents)Use casePlease chooseSOCCERTPSIRTCSIRTKRITISITSM for Defense & SecurityOther security teamWhat is most likely to apply to you?(Required) We want to implement a professional solution to replace our inconsistent/non-digital or shared mailbox-based workaround. We want to optimize our existing OTRS solution or ((OTRS)) Community Edition to work more effectively and efficiently. We want to move from another product to a new solution to benefit from the latest state-of-the-art features and pricing models. What is most likely to apply to you?(Required) We are already an OTRS Managed customer and would like to know more about the WhatsApp integration. We want to implement OTRS Managed and would like to know more about the Whatsapp integration. What is most likely to apply to you?(Required) We want to implement a professional HR management solution to change our inconsistent way of working with documents and decentralized data. We already use OTRS and are interested in a specific HR management solution. We want to move from another product to a new solution to benefit from the latest state-of-the-art features and pricing models. What is most likely to apply to you?(Required) We want to implement a professional IT service management (ITSM) solution to change our inconsistent way of working with documents and decentralized data. We already use OTRS and are interested in a specific IT service management (ITSM) solution. We want to move from another product to a new solution to benefit from the latest state-of-the-art features and pricing models. What is most likely to apply to you?(Required) We want to implement a professional customer service and support software to change our inconsistent way of working with documents and decentralized data. We already use OTRS and are interested in a specific solution for customer service and support. We want to move from another product to a new solution to benefit from the latest state-of-the-art features and pricing models. What is most likely to apply to you?(Required) We want to implement a professional office management solution to change our inconsistent way of working with documents and decentralized data. We already use OTRS and are interested in a specific office management solution. We want to move from another product to a new solution to benefit from the latest state-of-the-art features and pricing models. 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