Data Protection

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Data Protection

Data Protection

OTRS AG has created this privacy policy to demonstrate our firm commitment to privacy while visiting our website. The following discloses our information gathering and dissemination practices for (the “OTRS AG Websites”) and (the “OTRS Blog”). OTRS AG reserves the right to update this policy as these sites evolve and new sites are added.

Visits to the North American OTRS AG websites

Anyone may visit the OTRS AG websites and access information while remaining anonymous and without revealing detailed personal information. However, there are areas of the OTRS AG websites that are password protected and may require the user to enter personal information in order to gain entry. Any such information is used strictly for user verification purposes only.

Section 508

OTRS AG aims to be 508 compliant. Section 508 of the Rehabilitation Act of 1973 requires, with certain exceptions, that our Federal Customers comply with certain accessibility requirements when developing, procuring, maintaining, or using electronic and information technology. OTRS AG considers Section 508 standards when designing its offerings. We are also committed to working with our Federal customers as they evaluate their Section 508 compliance.

OTRS AG’s Use of Personal Information

OTRS AG will endeavor to take appropriate steps to protect the privacy of the information you share with us. Whenever you give OTRS AG sensitive personal information, OTRS AG will take commercially reasonable steps to establish a secure connection with your web browser. The information we collect may be used to improve the content of our websites, customize the content and/or layout of our page for each individual visitor, or for marketing purposes.

Name, Mailing Address and Email Address

Throughout the websites, OTRS AG collects this personal user information to fulfill orders and requests made on-line. Additionally, on some forms, OTRS AG collects this personal information to include users in future OTRS AG mailings about products, news, and events.

Telephone Numbers

Telephone numbers that are collected on forms throughout the site are stored in OTRS AG’s databases and are used solely for the purpose of verifying requests made online.

Personal Information and Third Parties

OTRS AG does not provide any personal information obtained through its websites to third parties.

Cookie Technology

OTRS AG uses cookie technology to retain information about site visitors. Cookies are used throughout the site on various forms to retain personal information, such as name, address, phone, etc., so that if the user fills out another form on OTRS AG’s site, this information is automatically transferred into the appropriate fields in the new form. OTRS AG’s cookies are “client-side,” and are deleted once the user closes his/her browser. If you do not wish to have a cookie used on OTRS AG’s site, you may need to alter your settings in your browser. After altering your browser settings, you will be alerted each time a cookie is being activated, and you may choose to reject cookies on a case-by-case basis.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, AG (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address sent to and shortened by Google servers in the USA. On behalf of the website provider, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under
You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website:
Disable Google Analytics

Further information concerning the terms and conditions of use and data privacy can be found at or at Please note that on this website, Google Analytics code is supplemented by “anonymizeIp” to ensure an anonymized collection of IP addresses (so called IP-masking).


This website uses HotJar, a service that analyzes the online behavior and voice of website users by Hotjar Ltd. (“Hotjar”), 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe). HotJar uses “cookies,” which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address in an anonymized format) will be transmitted to and stored by HotJar on servers in Ireland (EU).

The sole purpose of passively collecting your information is to improve your experience when using this website.

Through the Hotjar code embedded on our website, the information collected and processed includes Device-specific data.

The following information may be collected related to your device and browser:

Device-specific data

The following information may be collected related to your device and browser:

  • device’s IP address (captured and stored in an anonymized format);
  • device screen resolution;
  • device type (unique device identifiers), operating system, and browser type;
  • geographic location (country only);
  • preferred language used to display the Hotjar Enabled Site.

User interactions

  • Mouse events (movements, location and clicks)
  • Keypresses

Log data

For a sampling of visitors, our servers automatically record information which is collected from customer websites and our site. This data includes:

  • referring URL and domain;
  • pages visited;
  • geographic location (country only);
  • preferred language used to display the web page;
  • date and time when website pages were accessed.

By using this website, you implicitly accept the terms of the personal data processing policy and authorize us to process the said data in compliance with the objectives stated hereinabove.  You may opt-out from having HotJar collect your information when visiting our website at any time by visiting HotJars Opt-out page and clicking ‘Disable HotJar’. For more detailed information on the privacy and to the terms of please visit