SME software that scales easily as your service desk grows.

Grow your business with OTRS, a service management solution that incluses SME software and consulting. Users agree that it’s an ideal fit for growing businesses.

OTRS SME Software Receives Top Marks

OTRS is an ideal software solution for easily digitizing and automating communication and business processes. With OTRS, small and mid-sized enterprises (SMEs) have a partner at their side who will support them in all phases of their growth and adapt to their needs.

The SME software gives growing business a tool to blend all service management components into one platform: ticketing, CMDB, automated processes, self-service tools and more. This reduces response times and makes service delivery more accurate. SMEs also benefit from consulting provided by OTRS experts who provide customization and support to ensure that growing businesses maximize their use of OTRS.

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Users Give OTRS Top Marks

Don’t take our word for it! Numerous satisfied users have chosen OTRS as one of the top helpdesk solutions from among 240 software products.

OTRS is an ideal software solution that easily digitizes and automates business processes. With OTRS, small and mid-sized enterprises (SMEs) have a partner at their side who will supports them in all phases of their growth and adapt to their needs.

* The content for the FrontRunners quadrant is derived from actual end-user reviews and ratings as well as vendor-supplied and publicly available product and company information that gets applied against a documented methodology; the results neither represent the views of, nor constitute an endorsement by, Gartner or any of its affiliates.


In addition, OTRS was selected by Capterra as one of the top 20 most popular ITSM software solutions. Capterra is a free online service that helps companies find the right software to match their requirements.

*Top 20 Most Popular ITSM Software is an independent evaluation service that provides a list of market leaders in ITSM software. The customer base, the number of active users and the social presence are used as evaluation criteria.

Curious about OTRS?

Request a demo of OTRS today.

OTRS is an ideal SME software solution for those seeking to improve service management.

  • Grows with your needs.
    Need more agents? Have process changes? OTRS is flexible and supports you in every growth phase.


  • Easy-to-operate SME Software
    Our predefined ITIL and security processes make set-up a breeze: you can even customize these to fit your business. Of course, our experts are at your disposal for individual adaptations at any time.
  • The right solution for every budget.
    Choose your appropriate service package, each equipped with features that help your team optimize communication and workflows.


  • Fully-managed or on premise – the choice is yours
    Want our experts to take care of important tasks such as backups, patches or creating queues? Then fully-managed OTRS, operated in an ISO/IEC 27001-certified data center with the highest security standards, is the right choice. Prefer to run OTRS in your data center? We support you in the implementation and operation of OTRS On-Premise.

SILVER – The contract solution for small businesses

Small businesses pick SILVER when seeking SME software for service management

Your OTRS system will be up and running quickly and can be adapted to your growing needs at any time.

Ask our experts about the right package for your needs.

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