Release Note

OTRS 7 Patch Level 32

February 7, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 32.


Important for Upgrading

Please consult our Update Guide for detailed instructions.


  • Implemented a cache for looking up ticket numbers to improve performance.
  • Improved performance while fetching user lists by turning off out of office functionality.
  • Improved – make sure Node version is below v15.0.0.
  • Fixed npm audit issues.

Bug Fixes

  • Ticket#2021082342000959 – Support bundle includes huge otrs.DocumentSearchDeprecation.log file (over 1GB).
  • Ticket#2022011142001768 – Sequence Flow condition not recognized in case of value 0.
  • Ticket#2021030442001083 – Web service debugger has issues with more than 1.000 entries if Oracle is used.
  • Ticket#2021091042001186 – Dynamic field type attachment makes article mandatory in process when uploading attachment.
  • Ticket#2021102642000431 – Severe performance issues when creating statistics on systems with high amount of dynamic fields.
  • Ticket#2021102742001464 – OTRS root user (root@localhost) sets himself to invalid-temporarly.
  • Ticket#2021101442000971 – Flickering issue in the multiselect dynamic field.
  • Ticket#2021102042000914 – Date/DateTime dynamic fields do not show time zone information in the notifications.
  • Ticket#2021093042002361 – Improved rendering of the dynamic field validation errors.
  • Ticket#2021110442000407 – Usage of Date/DateTime dynamic fields as OTRS tag in notification does not work with customers time zone.
  • Ticket#2021110842000669 – Links in emails seems to be truncated at the first blank in the url.
  • Ticket#2021020542000413 – DateTime dynamic field does not show value in 24 hour format.
  • Ticket#2021111942001941 – Notification gets sent to invalid customer users.
  • Ticket#2020091642003835 – Selection of customers does not show correct information.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 11
  • Firefox before version 31
  • Safari before version 6

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.


  • OTRS 9 will not support Internet Explorer anymore.
  • OTRS 9 will not support Oracle as application database anymore.


OTRS Group managed customers who are using product versions that are reaching end of maintenance and support must be updated by our Customer Solution Team by scheduling an individual maintenance appointment in order to continue receiving necessary releases and support. OTRS On-Premise customers must obtain a newer product version by ordering our migration services.

Release Details

  • Release name:
    OTRS 7 Patch Level 32
  • Release date:
  • Release type:
    patch level