Release Note

OTRS Business Solution™ 6 Patch Level 25

February 07, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 6 patch level 25.

Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.


What’s New

  • Updated translations.
  • Updated jquery.
  • Updated copyright.

Bug Fixes

  • Fixed: Generic agent edit screen slows due to many dynamic fields (bug#14367).
  • Fixed Generic agent deletes the content of dropdown type dynamic field if empty value is added (bug#13159).
  • Fixed: Company link does not work on initial chat accept request in AgentChat screen (bug#14918).

How to Update

  • The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 11
  • Firefox before version 31
  • Safari before version 6

Please note that OTRS 6 will not support Internet Explorer 8 and 9.

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.


OTRS On-Premise customers should obtain the new product version from our exclusive download area at You need to be logged in with your OTRS-ID. Visit our download center


Release Details

  • Release name:
    OTRS Business Solution™ 6 Patch Level 25
  • Release date:
  • Release type:
    patch level