OTRS Business Solution™ 6 Patch Level 25
February 07, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 6 patch level 25.
Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.
- Updated translations.
- Updated jquery.
- Updated copyright.
- Fixed: Generic agent edit screen slows due to many dynamic fields (bug#14367).
- Fixed Generic agent deletes the content of dropdown type dynamic field if empty value is added (bug#13159).
- Fixed: Company link does not work on initial chat accept request in AgentChat screen (bug#14918).
How to Update
- The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.
These browsers are not supported:
- Microsoft Internet Explorer before version 11
- Firefox before version 31
- Safari before version 6
Please note that OTRS 6 will not support Internet Explorer 8 and 9.
OTRS On-Premise customers should obtain the new product version from our exclusive download area at portal.otrs.com. You need to be logged in with your OTRS-ID. Visit our download center