Release Note

OTRS Security Advisory 2024-02

Please read carefully and check if the version of your OTRS system is affected by this vulnerability.

Please send information regarding vulnerabilities in OTRS to: security@otrs.org

PGP Key

pub 2048R/9C227C6B 2011-03-21
uid OTRS Security Team <security@otrs.org>
GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B

Security Advisory Details

ID: OSA-2024-02
Date: 2024-01-29
Title: Unnecessary data is written to log if issues during indexing occurs
Severity: 4.9 MEDIUM
Product: OTRS 7.0.x, OTRS
Fixed in: OTRS 7.0.49, OTRS 2024.1.1
FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N
References: CVE-2024-23791

OSA-2024-02 Unnecessary data is written to log if issues during indexing occurs

Insertion of debug information into log file during building the elastic search index allows reading of sensitive information from articles.

PRODUCT AFFECTED:

This issue affects

OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.

PROBLEM:

CWE-532 Insertion of Sensitive Information into Log File CWE-532

Impact:

CAPEC-545 Pull Data from System Resources CAPEC-545

Product Status

Product

Affected

OTRS AG OTRS » Log Backend

Default status is unknown

from 7.0.x through 7.0.48

from 8.0.x through 8.0.37

from 2023.x through 2023.1.1

SOLUTION:

Update to OTRS Patch 2024.1.1

Update to OTRS 7.0.49 (Long Term Support Users)

MODIFICATION HISTORY:

CVSS SCORE:

CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N

RISK LEVEL:

MEDIUM

ACKNOWLEDGEMENTS:

—