Webinars about OTRS

Webinars about OTRS

Get useful information about the latest OTRS version.

OTRS 8 guarantees more fun at work with a large number of personalization options, thus increasing the motivation of your employees. New circumstances require adaptation and new solutions. That’s why you should rely on OTRS 8.

OTRS 8 Process Design

Improve your workflows by using processes to increase productivity, reduce errors, and save time.

  •  Improved quality of work
  • Process automation saves time
  • Easy handover and vacation coverage through structured task documentation
  • Money is saved through optimized use of tools
  • Focus on the big picture
  • Additional information, such as safety checklists or injury reports, can be integrated directly into a process
  • Simplify change management
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OTRS 8 External Interface

Turn the external interface into a Self-Service Portal, saving time and resources.

  • Improve request quality with smart forms
  • Customers can quickly track the state of their requests
  • Unnecessary requests are reduced by using a service catalog
  • Share knowledge to reduce the number of tickets
  • Provide an overview of customer assets and their state
  • Create content pages to share information about your service organization
  • Configure image teasers and link lists to highlight upcoming events
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OTRS 8 Overview & Ticket Handling

The top changes to the previous versions at a glance.

  • Overview about OTRS 8 & new terminology
  • Ticket Create Mask
  • Ticket Detail View
  • Ticket / Article Actions
  • Merge / Link / Split Tickets
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OTRS 8 Personalization

Individualization options for the agent.

  • User Profile
  • Security
  • Notification Settings
  • Organizer
  • Help, Chat Availability, Login / Logout
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OTRS 8 Management Areas

Daily work with OTRS.

  • Knowledge Management
  • Service Management
  • Customer Management
  • Asset Management
  • Search
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OTRS 8 Dashboards

Configure dashboards and embed statistics, calendars, etc.

  • Personal Dashboard
  • Statistics and Reports
  • Calendar Overview
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