OTRS MasterSlave 7 Patch Level 12

By continuing to use this site, you agree to the use of cookies. More information. Accept

Release Note

OTRS MasterSlave 7 Patch Level 12

October 04, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS MasterSlave module 7 Patch Level 12.


What’s New

  • Updated framework files to 7.0.12.

Bug Fixes

  • Bug#14780 – MasterSlave dynamic field is not shown in AgentTicketMasterSlave screen when Note is disabled.


OTRS On-Premise customers should obtain the new product version from our exclusive download area at portal.otrs.com. You need to be logged in with your OTRS-ID. Visit our download center

Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.

Release Details

  • Release name:
    OTRS MasterSlave 7 Patch Level 12
  • Release date:
    4. October 2019
  • Release type:
    patch level
  • Required OTRS release:
    OTRS 7 Patch Level 12