Release Note

OTRS MasterSlave 7 Patch Level 18

April 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 18.


What’s New

  • Updated framework files to OTRS 7.0.17.
  • Improved Selenium test AgentTicketMasterSlave.t.
  • Improved getting master ticket attachments.

Bug Fixes

  • Bug#14969 – Slave ticket article does not have the same content as the article created in followed master ticket.
  • Bug#14983 – Slave ticket article does not have correct content from master ticket article before sending.


OTRS On-Premise customers should obtain the new product version from our exclusive download area at You need to be logged in with your OTRS-ID. Visit our download center


Please note that from now on we will only officially support OTRS 7 and following versions for regular maintenance. The last supported version for security fixes is OTRS 6.

Release Details

  • Release name:
    OTRS MasterSlave 7 Patch Level 18
  • Release date:
  • Release type:
    patch level
  • Required OTRS release:
    OTRS 7 Patch Level 17