Release Note

OTRS Survey 7 Patch Level 11

January 10, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 11.


What’s New

Bug Fixes

  • Bug#14848 – NPS – Question Points are no longer horizontal (bug#14849).
  • Fixed: Default link in survey module text (bug#14871).
  • Fixed: Missing Translations in survey (bug#14870).
  • Fixed: Paragraph is higher then in the configuration.


OTRS On-Premise customers should obtain the new product version from our exclusive download area at You need to be logged in with your OTRS-ID. Visit our download center


Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.

Release Details

  • Release name:
    OTRS Survey 7 Patch Level 11
  • Release date:
  • Release type:
    patch level
  • Required OTRS release:
    OTRS 7 Patch Level 12