OTRS Survey 7 Patch Level 13

Release Note

OTRS Survey 7 Patch Level 13

February 07, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 13.

 

What’s New

Bug Fixes

  • Bug#14847 – Charset in chapter Introduction is wrong.
  • Bug#14850 – A Checkbox question is not displayed correctly in the External frontend.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 10
  • Firefox before version 10
  • Safari before version 5

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

OTRS On-Premise customers should obtain the new product version from our exclusive download area at portal.otrs.com. You need to be logged in with your OTRS-ID. Visit our download center

 

Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.

Release Details

  • Release name:
    OTRS Survey 7 Patch Level 13
  • Release date:
    7. February 2020
  • Release type:
    patch level
  • Required OTRS release:
    OTRS 7 Patch Level 15