OTRS Survey 7 Patch Level 17

Release Note

OTRS Survey 7 Patch Level 17

August 03, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 16.

 

What’s New

  • Updated translations, thanks to all translators.

Bug Fixes

  • Bug#15218 – Adding customer condition UserEmail, does not work for non registered customer.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 10
  • Firefox before version 10
  • Safari before version 5

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

 

OTRS Group managed customers who are using product versions that are reaching end of maintenance and support must be updated by our Customer Solution Team by scheduling an individual maintenance appointment in order to continue receiving necessary releases and support. OTRS On-Premise customers must obtain a newer product version by ordering our migration services.

Please note that from now on we will only officially support OTRS 7 and following versions for regular maintenance. The last supported version for security fixes is OTRS 6

Release Details

  • Release name:
    OTRS Survey 7 Patch Level 17
  • Release date:
    3. August 2020
  • Release type:
    patch level
  • Required OTRS release:
    OTRS 7 Patch Level 15