Release Note

OTRS Survey 7 Patch Level 7

July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS Survey module 7 Patch Level 7.

Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.


What’s New

  • Updated translations, thanks to all translators.
  • Updated minimum framework version to OTRS 7.0.9.
  • Fixed Finnish translation file name.

Bug Fixes

  • Bug#14533 – HTML parsing in survey form.


OTRS On-Premise customers should obtain the new product version from our exclusive download area at You need to be logged in with your OTRS-ID. Visit our download center


Release Details

  • Release name:
    OTRS Survey 7 Patch Level 7
  • Release date:
  • Release type:
    patch level
  • Required OTRS release:
    OTRS 7 Patch Level 9