OTRSCloneDB 7 Patch Level 4

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Release Note

OTRSCloneDB 7 Patch Level 4

July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRSCloneDB module 7 Patch Level 4.

Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.


What’s New

  • Added on-demand test mode configuration, and updated minimum framework version to OTRS 7.0.9.

Bug Fixes


OTRS On-Premise customers should obtain the new product version from our exclusive download area at portal.otrs.com. You need to be logged in with your OTRS-ID. Visit our download center


Release Details

  • Release name:
    OTRSCloneDB 7 Patch Level 4
  • Release date:
    12. July 2019
  • Release type:
    patch level
  • Required OTRS release:
    OTRS 7 Patch Level 9