OTRS::ITSM Module 7 Patch Level 7
April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 7 Patch Level 7.
Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.
- Some improvements on processing dynamic field ITSMCriticality in the agent interface.
- Improved the CI definition editor to use yml instead of Perl data structure.
These browsers are not supported:
- Microsoft Internet Explorer before version 10
- Firefox before version 10
- Safari before version 5
OTRS On-Premise customers should obtain the new product version from our exclusive download area at portal.otrs.com. You need to be logged in with your OTRS-ID. Visit our download center