OTRS 7 Patch Level 7
April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 7th patch level release of OTRS 7.
Important for Upgrading
Please consult our admin manual for detailed instructions.
- Updated translations, thanks to all translators.
- Follow-up: Improved print layout in the External interface.
- Made article header expansion state configurable. For this, there is is a new setting `Ticket::Frontend::ArticleHeadVisibleDefault`, which is inactive by default and can be activated to show the article header area expanded by default.
- Updated npm module dependencies.
- Bug#14055 – Translation of “copy” to german in AdminNotificationEvent wrong.
- Bug#14415 – External Interface Internet Explorer Error.
- Bug#14449 – AdminSystemMaintenance causes wrong error Message in Customer-Frontend.
- Bug#14469 – GenericInterface::Operation::Generic::RPC has no effect.
- Bug#14442 – Legacy references to customer interface and public interface.
- Bug#14345 – The timestamp information in the action AdminLog is wrong.
- Bug#13762 – FAQ History Entry created on install shows first FAQ entry double in FAQ journal.
- Bug#14243 – It is possible set system address to invalid even though there is auto response with this address.
- Bug#14418 – Internal server error on TicketSendEmail script settings configuration in AdminProcessManagementActivity.
- Bug#14474 – Some strings are not translated in Support Data Collector.
- Bug#14436 – Merged cells are not fit to agenda overview table.
- Bug#14476 – Command invalid in 66.1Ticket::SearchIndex::Attribute.
- Bug#14457 – Selecting several entries via Customer User Address Book stops to import into to field if one entry has an error.
- Bug#14473 – Config Ticket::Frontend::Overview::PreviewArticleSenderTypes does not work.
- Bug#14461 – Can’t deactivate TicketMove via ACL in Bulk-Action.
- Bug#14414 – The customer information widget is not update in the view of new ticket on split.
- Bug#14475 – Duplicated search request for the search again with a new search query.
- Bug#14426 – Customer interface FAQ OTRS 7 table format wrong in article.
- Bug#14386 – Chat Icon is disappearing.
- Bug#14447 – Unnecessary error screen in Bulk action of Queue View.
- Bug#14420 – Priority does not get translated in ticket detail view side widget on external interface.
- Bug#14435 – Knowledge Base sometimes shows wrong results.
- Bug#14440 – ExternalFrontend::StateMap does not work well.
- Bug#14269 – If you filter for ‘has attachments’ in the external frontend, you see also tickets which have no attachment in the detail page.
- Bug#14462 – Missing breadcrumbs in reports and statistics screens.
- Follow-up fix for Bug#14129 – Incorrect handling of RootNavigation in AdminSystemConfiguration.
- Bug#14459 – Process Management: Cannot create ticket with SLA.
- Bug#14441 – Reference to no longer existed AdminOTRSBusiness.
These browsers are not supported:
- Microsoft Internet Explorer before version 11
- Firefox before version 31
- Safari before version 6