Increased workflow compliance to 95%
Improved agent skill / thoroughness
Positioned to scale as business needs
Flexible help desk ticketing
SLA management
Reporting
Integration with third-party systems
CMDB
Flexible ticketing
SLA management and reporting
API
Active directory integration
Knowledge base
Customer surveys
The more than 4,000 person company, working from what’s soon-to-be 15 locations, remotely supports clients around the world.
These remote relationships — and by extension the entire business model — only work when clients have complete trust in the service being provided. For a staffing company, this means ensuring that the clients have consistent and reliable access to their data as well as the necessary information to evaluate service delivery quality. For EMAPTA, IT is the backbone upon which this trust is built.
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