Decisive support for working remotely
More efficient processing of inquiries
Increased transparency
Improved quality in the processing of inquiries
Integration with existing systems
Ticket search templates
Prioritize and assign tickets
Watch tickets
Ticket update with CI data
Customer service center
Seamless documentation
Data protection compliance
Browser-based solution
German software producer
High individualization of the system
Clear and structured communication
Integrates with existing system environment
Customer interface
VIOSYS develops individual software solutions with a wide range of services – from planning to conception and implementation. Customers benefit from realistic budgeting, reliable time planning and the highest quality of implementation.
VIOSYS has been developing customized software solutions for more than 20 years. Their offerings range from simple websites to profitable eCommerce/online trading platforms and complex intranet solutions.
In addition to the conception, implementation and support of software projects, further education and certifications are a regular part of the daily work at VIOSYS. The customers profit from this through realistic budget estimates, reliable time planning and high implementation quality.
The focus at VIOSYS is 100% on the customer and his individual requirements; customized solutions require trust, understanding, optimal service and true interest, resulting in a perfect end product.
Quality and reliability count and are becoming more and more important for customers. In order to meet high customer demands and to offer the best possible support and customer service, the company decided to use the professional support of service management software OTRS, a work structuring and communication solution.
The company hoped that this would lead to increased efficiency, convenience and optimally structured communication in customer service.
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