Mitel Deutschland GmbH is a subsidiary of Mitel, a global market leader in business communications. Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers, including unified and collaborative solutions, contact centers, and team collaboration applications, whether on-site or in the cloud. Mitel’s headquarters are located in Ottawa, Canada, and the company serves more than 70 million business users in more than 100 countries, with a network of 3,500 channel partners worldwide. Its German office is located in Berlin, where it receives the support of OTRS in its internal IT department.
We Help You Boost Your Business
Fast processing and resolution of inquiries
Transparency for inquiries of customers and agents
Overview of KPIs
More time-saving functionalities
State Preselection based on Response Templates
Ticket Workflow
Advanced Escalations
Services and SLAs
Clear understanding of SLAs
Monitoring of KPIs
Fast processing of inquiries
Individual configuration possibilities
Automated workflows