OTRS supports SES Techcom Services’ system for end-to-end connectivity based on satellite communications
SES is the world-leading satellite operator and the first to deliver a differentiated and scalable GEO-MEO offering worldwide, with more than 50 satellites in Geostationary Earth Orbit (GEO) and 12 in Medium Earth Orbit (MEO). SES focuses on value-added, end-to-end solutions in two key business units: SES Video and SES Networks. SES Techcom Services, as a part of the SES Networks business unit, is specialized in designing and deploying tailored ground stations and services.
SES Techcom Services
Flexibility, integration and administration possibilities
- ITSM features for ITIL-compatible workflows
- 100% system reliability
Improved service desk Key Performance Indicators
- Increased efficiency in the collaboration with customers
- Positive effects on customer satisfaction
CI Customer Interface
- Customer Event Ticket Calendar
- Admin Customer ID Service
- Attachment Delete
Helpdesk software has to integrate all support levels to ensure quick reaction times and flawless problem solution
Scalable solution for high customer expectations
The software is capable to manage challenging operation scenarios with multiple stakeholders
OTRS is one of SES Techcom Services’ trusted tools for managing services with challenging operation models. Interfaces to other operation support systems, including SES systems, are an important success factor!Georges Amirza, Service Manager, SES Techcom Services
Europe-wide use of OTRS in IT service makes it easier for employees to make and process requests.
ENAV needed a help desk software with integration possibilities to record and speed up internal processes.