The leading solution for your service management needs

Simplify customer service and support operations with OTRS. Our platform offers customizable solutions for a wide range of business units, from IT to HR. With features like ticket management, automation, and reporting, OTRS can help your organization provide exceptional service to all customers.









The Best Knowledge Management Software: Best Practices, Criteria, Comparison
The way an organization manages its knowledge base can significantly impact productivity, innovation, and customer satisfaction. With the increasing complexity of the digital work …

Features in OTRS: AI Use Cases and Benefits
Today's service teams have high expectations. They must provide fast, personalized, and high-quality support. This support often needs to be across many channels, in …

Enterprise Service Management Software: Best Practices
Now that Enterprise Service Management (ESM) is common in large and medium-sized companies, the focus changes. It is no longer just about understanding how …

Helpdesk Ticketing Systems: Criteria, Use Cases, Benefits, and Tips
Effective customer support and service are crucial for companies and their clients. As a key element of customer service, the helpdesk—closely related to but …

ITIL Incident Management – Definition, Benefits, and Process
In a more digital work environment, delivering IT services smoothly is important for organizations to succeed. IT teams face the challenge of restoring normal …

IT Infrastructure: Definition, Best Practices, Solutions
A reliable IT infrastructure is essential for protecting against cyber threats and securing sensitive data. IT environments must be as secure, stable, and resilient …