It won’t be long before you hear ITIL® when talking about ITSM. This abbreviation stands for Information Technology Infrastructure Library. ITIL® is a library or collection of best practices, pre-defined processes, functions and roles that have been outlined to properly implement and run ITSM in your organization.
ITIL V3 extended the focus of the service-oriented approach to include a service-oriented life cycle. Services should now be considered as a continuous process.
The ITIL standard is constantly being developed and defined by different versions, currently ITIL 4. AXELOS Ltd. has clarified that the versions of ITIL® prior to ITIL 4 do not become invalid, and the processes specified in ITIL V3 are therefore still valid recommendations. With the release of ITIL V4 the focus is on supporting ITSM teams in adapting their services to current software development approaches.
The latest ITIL version has been supplemented with best practice recommendations for the application of Agile, DevOps and Lean in Service Management.