IT Service Management

Custom­ized IT Service Manage­ment Drives Success

OTRS fits your IT and service delivery needs like a glove.

Start now
  • Hahn Gasfedern Logo
  • Edeka Logo
  • TUI Cruises Logo
  • unify logo
  • Olympus Logo
  • Excelitas Logo

Streamlined ITSM powers the evolution of your business.

Cutting-edge businesses know that keeping up with constant transformation – whether in the form of customer needs, digital solutions or industry practices – is the key to success.

In today’s modern world it is effective, data-driven ITSM that makes this happen. That’s why working with our consultants to transparently link OTRS to existing processes and structures is so powerful. It lets you evolve your business as the world changes without huge expenditures or drastic change management efforts.

Front view of a honeycomb-shaped glass façade of an office building

Boost ITSM Results
with Key OTRS Features.

The very efficient, stable and adaptable OTRS Ticket System convinced us. Our company uses OTRS GOLD with the OTRS::ITSM features and we were pleasantly surprised by the reliability and speed of the software.
Stefan Goerke, IT infrastructure manager at Excelitas


OTRS Supports ITIL® Best Practices

With OTRS you can establish ITIL® processes today and then adjust them to your liking without any major software replacement needs. Certified, established processes give you the security you need. OTRS gives you the flexibility you crave.

Service processes that support to ITIL® include:

  • Service Design::Availability Management (proactive)
  • Service Design::Availability Management (reactive)
  • Service Design::Catalog Management
  • Service Design::Continuity Management
  • Service Design::Service Design Coordination
  • Service Design::Service Level Management
  • Service Design::Supplier Management
  • Service Operation::Access Management
  • Service Operation::Event Management
  • Service Operation::Incident Management
  • Service Operation::Problem Management
  • Service Operation::Request Fulfillment Management
  • Service Operation::Service Validation und Testing
  • Service Transition::Change Evaluation
  • Service Transition::Knowledge Management
  • Service Transition::Release and Deployment Management
  • Service Transition::Service Asset and Configuration Management
  • Service Transition::Service Transition Planning and Support

OTRS is more than just software – it's all-around intelligent service.

ITIL-oriented consulting is all part of the package.

OTRS Consultants are experienced with ITIL best practices and IT industry standards. Whether your goal is simply better management of people, products, processes and partners, or you want to build a workflow that is 100% ITIL-compliant, our consultants can answer all your questions. They will guide you through workflow development and ensure successful automation. And, since OTRS is a fully-managed solution, they are always available post-implementation to help with operations, system changes and OTRS Updates.

Handshake at a business meeting between a man and a woman both in suits
The OTRS Consultants not only know the system inside and out! They are great at understanding other IT landscapes and responding competently and in detail to the needs of later users.
Anne Grünkorn, Head of Mobility at LogPay Financial Services GmbH

Evolve your business today
with the help of OTRS and
our ITSM/ITIL consultants.

Subscribe to the OTRS newsletter now.

Read about OTRS service management solutions, product features,
and interesting tips from our experts every month.
We use Infusionsoft. Data protection