Gain greater transparency
Because OTRS customizes your service catalog according to your unique service and infrastructure needs, you can quickly assess the impact of planned projects and deliver rapid-fire responses during emergencies.
In today’s modern world it is effective, data-driven ITSM that makes this happen. That’s why working with our consultants to transparently link OTRS to existing processes and structures is so powerful. It lets you evolve your business as the world changes without huge expenditures or drastic change management efforts.
The very efficient, stable and adaptable OTRS Ticket System convinced us. Our company uses OTRS GOLD with the OTRS::ITSM features and we were pleasantly surprised by the reliability and speed of the software.Stefan Goerke, IT infrastructure manager at Excelitas
With OTRS you can establish ITIL® processes today and then adjust them to your liking without any major software replacement needs. Certified, established processes give you the security you need. OTRS gives you the flexibility you crave.
Service processes that support to ITIL® include:
OTRS Consultants are experienced with ITIL best practices and IT industry standards. Whether your goal is simply better management of people, products, processes and partners, or you want to build a workflow that is 100% ITIL-compliant, our consultants can answer all your questions. They will guide you through workflow development and ensure successful automation. And, since OTRS is a fully-managed solution, they are always available post-implementation to help with operations, system changes and OTRS Updates.
The OTRS Consultants not only know the system inside and out! They are great at understanding other IT landscapes and responding competently and in detail to the needs of later users.Anne Grünkorn, Head of Mobility at LogPay Financial Services GmbH