OTRS 7 Patch Level 11
August 30, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the first release of the OTRS 7 Patch Level 11.
Important for Upgrading
Please consult our admin manual for detailed instructions.
- Bug#14758 – If activity dialog contains ‘Article’ field after ‘CustomerID’, users are not able to create process ticket (Need TicketID error).
The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-7_0_11/CHANGES.md.
These browsers are not supported:
- Microsoft Internet Explorer before version 11
- Firefox before version 31
- Safari before version 6