Release Note

OTRS 7 Patch Level 11

August 30, 2019 — OOTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 Patch Level 11.


Important for Upgrading

Please consult our admin manual for detailed instructions.


Bug Fixes

  • Bug#14758 – If activity dialog contains ‘Article’ field after ‘CustomerID’, users are not able to create process ticket (Need TicketID error).




Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 11
  • Firefox before version 31
  • Safari before version 6

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.


OTRS On-Premise customers should obtain the new product version from our exclusive download area at You need to be logged in with your OTRS-ID. Visit our download center


Release Details

  • Release name:
    OTRS 7 Patch Level 11
  • Release date:
  • Release type:
    patch level