OTRS 7 Patch Level 11
August 30, 2019 — OOTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 Patch Level 11.
Important for Upgrading
Please consult our admin manual for detailed instructions.
- Bug#14758 – If activity dialog contains ‘Article’ field after ‘CustomerID’, users are not able to create process ticket (Need TicketID error).
These browsers are not supported:
- Microsoft Internet Explorer before version 11
- Firefox before version 31
- Safari before version 6
OTRS On-Premise customers should obtain the new product version from our exclusive download area at portal.otrs.com. You need to be logged in with your OTRS-ID. Visit our download center