OTRS CloneDB 8 Patch Level 5
March 21, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 8 patch level 5.
- Updated framework files to OTRS 8.0.20.
OTRS Group managed customers who are using product versions that are reaching end of maintenance and support must be updated by our Customer Solution Team by scheduling an individual maintenance appointment in order to continue receiving necessary releases and support. OTRS On-Premise customers must obtain a newer product version by ordering our migration services.
Please note that from now on we will only officially support OTRS 7 and OTRS 8 for regular maintenance. The last supported versions for security fixes are OTRS 7 and OTRS 8.