Release Note
OTRS Security Advisory 2024-04
Please read carefully and check if the version of your OTRS system is affected by this vulnerability.
Please send information regarding vulnerabilities in OTRS to: security@otrs.org
PGP Key
- pub 2048R/9C227C6B 2011-03-21
- uid OTRS Security Team <security@otrs.org>
- GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B
Security Advisory Details
- ID: OSA-2024-04
- Date: 2024-01-29
- Title: A cross-site scripting (XSS) vulnerability in the HTML Data Processor in CKEditor
- Severity: 6.1 MEDIUM
- Product: OTRS 7.0.x, OTRS, ((OTRS)) Community Edition
- Fixed in: OTRS 7.0.49, OTRS 2024.1.1, OTRSAdvancedEditor 7.0.33, OTRSAdvancedEditor 2024.1.1
- FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
- References: CVE-2021-33829
OSA-2024-04 A cross-site scripting (XSS) vulnerability in the HTML Data Processor in CKEditor
A cross-site scripting (XSS) vulnerability in the HTML Data Processor in CKEditor 4 4.14.0 through 4.16.x before 4.16.1 allows remote attackers to inject executable JavaScript code through a crafted comment because –!> is mishandled.
PRODUCT AFFECTED:
This issue affects
OTRS from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1;
OTRSAdvancedEditor: from 6.0.X through 6.0.30, from 7.0.X through 7.0.32, from 8.0.X through 8.0.15, from 2023.X through 2023.1.1.
((OTRS)) Community Edition: from 6.0.1 through 6.0.34
PROBLEM:
CWE-79 Improper Neutralization of Input During Web Page Generation (‘Cross-site Scripting’) CWE-79
Impact:
XSS Attack
Product Status
| Product | Affected |
| OTRS AG OTRS » Agent Frontend, External Frontend
Default status is unaffected |
from 7.0.x through 7.0.48
from 8.0.x through 8.0.37 from 2023.x through 2023.1.1 |
| OTRS AG ((OTRS)) Community Edition
Default status is affected |
from 6.0.1 through 6.0.34 |
| OTRS AG OTRSAdvancedEditor
Default status is unaffected |
from 6.0.x through 6.0.30
from 7.0.x through 7.0.32 from 8.0.x through 8.0.15 from 2023.x through 2023.1.1 |
SOLUTION:
MODIFICATION HISTORY:
- —
RELATED LINKS:
CVSS SCORE:
- OTRSAdvancedEditor 2024.1.1
RISK LEVEL:
MEDIUM