OTRS SystemMonitoring 8 Patch Level 9
March 21, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 8 patch level 9.
Important for Upgrading
This release contains a security improvement and the old behaviour has been changed. Please read the related chapter in our documentation: Allow Program Safe to Run.
- OTRS 9 will not support Internet Explorer anymore.
- OTRS 9 will not support Oracle as application database anymore.
Please note that from now on we will only officially support OTRS 7 and OTRS 8 for regular maintenance. The last supported versions for security fixes are OTRS 7 and OTRS 8.