Polk County Public Schools is the 7th largest school district in Florida, delivering high-quality education and services to approximately 110,000 students in more than 150 schools. Managing the technology needs for such a diverse and accomplished district requires speed and good information flow between departments.
Easier prioritization based on pending dates
Clearer visibility into who is working on which task
Simplifies research into past requests
Customer user information
Email communication channel
Personal organizer
Business object lists
Business object detail view
Owner and responsible assignment
Email to tickets
Out of office management
Owner and responsible assignments
Multiple queues
Access control